Director, Design & Experience

NRG•Houston, TX

1d•$167,600 - $276,600

About The Position

Welcome to the intersection of energy and home services. At NRG, we’re all about propelling the next generation of leaders forward. We are driven by our passion to create a smarter, cleaner and more connected future. We deliver innovative solutions that make our customers’ lives easier—helping them power, protect, and intelligently manage their homes and businesses. To do this, we need creative and talented people to join our company. We offer a dynamic work environment and a unified and inclusive culture. NRG fosters a strong sense of belonging that leads to better collaboration and business performance. Our company programs are designed to help employees develop the skills they need for success now and in the future. In everything we do, we aim to champion our employees and bring value to our customers, investors and society. More information is available at www.nrg.com. Connect with NRG on Facebook, Instagram, LinkedIn and X. The role Design at this level isn't decoration — it's a commercial function. The Director of Design & Experience owns how NRG's integrated value proposition shows up visually and experientially, across retention marketing and product design. You'll lead a retention marketer and two product designers, and you're responsible for making sure design keeps pace with a fast-moving GTM operation while holding a high bar on quality and brand consistency.

Requirements

Has led a design team in a commercial environment — agency background alone won't cut it. Needs in-house, high-velocity experience.
Comfortable directing both marketing creative and product UX. Doesn't silo the two.
Builds design systems, not one-offs. Scales quality through process, not heroics.
Connects design decisions to business outcomes. Can defend creative choices in business terms.

Responsibilities

Own the visual language of the IVP — ensuring NRG, Reliant, and Vivint assets feel coherent within the integrated proposition without erasing brand identity.
Lead a retention marketer and two product designers. Set creative direction, review work, and develop talent.
Ensure digital product experiences (web, app, onboarding) reinforce the IVP — not just functionally but experientially.
Partner with the retention marketer to design lifecycle communications that reduce churn and drive cross-sell in the integrated portfolio.