Senior Director, Experience Design Architect

TIAA•Frisco, TX

1d•$189,000 - $234,000•Onsite

About The Position

Our team is designing the future of retirement to improve the lives of millions of Americans. TIAA’s Design office’s mission is to build a design-led culture, while strengthening our design capabilities, to create an end-to-end experience vision that unlocks innovation for advisors and clients. We bring dignity and access through design excellence to inspire and empower clients to pursue retirement security with TIAA. You will lead a high-performing team of product and service designers that will ensure every interaction fits together to form a complete, coherent whole that reflects our brand, reinforces behavior, and reduces experience inefficiencies. The role will serve as the architectural authority across the Advisor experience, influencing at the executive level and enabling teams to deliver intentional experiences on a scale. The Senior Director, Architect for Advisor Experience plays a critical strategic role in leading experiences that are connected across a complex ecosystem of the Advisor user journey. This role is a perfect fit for a leader with a strong and inclusive design POV, the ability to connect the dots, and the desire to bring out the best in others. This leader will lead the day-to-day design activities while also effectively working with senior partners across multiple lines of business on strategy, prioritization, and delivery of the Advisor experience. They will lead a talented team of product and service designers to power TIAA's Advisor experiences ensuring that every interaction fits together to form a complete, coherent whole that reflects our brand, reinforces behavior, and reduces experience inefficiencies.

Requirements

8+ years of UX design and /or design management or leadership experience
Background in enterprise experience design, Salesforce experience design, and mobile platform design in an Agile delivery model and a track record of shipping high impact products in a fast-moving and changing environment.
Demonstrated working knowledge of or practice in Figma
Successful track record of creative problem-solving across cross-functional partners to drive best-in-class thinking from all parts of the organization while owning and delivering all phases of the design process
Demonstrated experience designing and contributing to a design system across an enterprise with an openness to partner and collaboration
Proven leadership in structuring complex digital ecosystems, systems and service design
Accountability
Adaptability
Collaboration
Communication
Consultative Communication
Continuous Improvement Mindset
Creative Thinking
Critical Thinking
Innovation
Prototyping
Relationship Management
Test and Learn Mentality
User Experience Design

Nice To Haves

10+ Years Preferred
University (Degree) Preferred

Responsibilities

Lead a journey design team that partners with research, analytics, legal and compliance, product management and engineering teams to establish modern best practices for end-to-end advisor experience design and delivery.
Develop and govern the architectural experience foundation for the advisor ecosystem. including flows, journey structures, interaction patterns, and navigational models to drive cohesion across platforms, channels, and cross functional teams.
Define and advocate for an ambitious Advisor experience design vision that incorporates emerging technologies such as AI and follow through with a plan on how to deliver against it.
See the big picture and understand how to set people up for success and create the most impact for the organization.
Communicate ideas and concepts in a clear and compelling way to audiences of all levels of understanding and seniority in an organization.
Work across a diverse group of stakeholders in a range of different functions and roles to drive towards shared outcomes.
Collaborate and build relationships with a methodology that promotes flat, connected, and fast ways of resourceful collaboration.
Lead and inspire a high-performing team of product and service designers, fostering a maker mindset that encourages iteration, experimentation, and a continuous drive to improve processes and outcomes.
Negotiate with and influence decision-making at the senior executive level, building collaborative relationships across a diverse range of functions leading to shared outcomes and alignment around a broader end-to-end Advisor journey.
Mentor and develop less-experienced team members modeling ownership and demonstrating that everyone is an owner through thoughts, actions, and behaviors.
Actively get things done, raising the bar for performance, and taking accountability for your own actions.
Work with the Design System team, Product, and Engineering to establish scalable Information Architecture systems and navigational models for Advisor experiences.