Experience Design Account and Delivery Director

Perficient•Chicago, IL

7d•Hybrid

About The Position

The Experience Design Account and Delivery Director leads the successful delivery, growth, and innovation of Experience Design services across a client account. This role serves as the senior design leader responsible for ensuring high-quality outcomes, building strong client relationships, and driving business value through design. The Director also advises clients on building and maturing their design organizations, operations, and capabilities. Candidates should be located in the Chicago market, or open to regular travel to Chicago. As a Director at Perficient, you will play a crucial role on the leadership team of our digital consultancy practice. You will collaborate with the sales team, industry partners, and subject matter experts to deliver and expand digital solutions that transform how our clients connect with their customers and grow their business. This will involve working with cross-functional teams to drive results and financial performance. Additionally, you will foster an engaging colleague culture that inspires strong team and individual performance, in line with Perficient's People Promise.

Requirements

Significant experience leading Experience Design, UX, Product Design, Service Design, or Customer Experience teams within enterprise environments.
Proven ability to manage large-scale client accounts, multidisciplinary teams, and complex delivery programs.
Strong leadership, stakeholder management, resource planning, and communication skills.

Nice To Haves

Experience in consulting, agency, or professional services environments.
Experience building, scaling, or transforming design organizations and design operations.
Track record of driving innovation, organizational change, and account growth.

Responsibilities

Lead Experience Design delivery across the account, ensuring quality, consistency, and successful outcomes.
Ensure teams are staffed with the right skills and capabilities while proactively managing delivery risks and escalations.
Drive operational excellence through project kickoffs, knowledge sharing, and continuous improvement practices.
Build trusted relationships with stakeholders and regularly engage client leaders to understand business needs and opportunities.
Serve as a strategic advisor, bringing industry best practices, design expertise, and innovative approaches to the client.
Help clients build and mature internal design teams, operating models, governance structures, and design operations.
Drive innovation through experimentation, prototyping, pilots, and emerging technology initiatives.
Introduce leading design methodologies, frameworks, and best practices that improve customer and business outcomes.
Facilitate innovation, strategy, and visioning workshops that help clients identify and validate new opportunities.
Provide creative direction and design feedback to ensure high-quality experience outcomes.
Champion user-centered design principles and design excellence across all engagements.
Establish standards and governance that promote consistency, quality, and best practices.
Lead staffing, resource planning, renewals, and capability development across the account.
Recruit, mentor, and grow design talent while fostering a collaborative and high-performing culture.
Gather and incorporate feedback from clients, peers, and team members to support performance and career development.
Partner closely with technical delivery leaders, product teams, and account leadership to align priorities and execution.
Coordinate cross-functional efforts to ensure seamless delivery across multiple initiatives and workstreams.
Facilitate account, project, and planning workshops to drive alignment and progress.
Establish and achieve account growth goals while identifying opportunities to expand Experience Design services.
Support business development through strategic account planning, stakeholder engagement, and solution development.
Recommend approaches for scaling design capabilities and increasing the impact of Experience Design within the client organization.