Account Director, Client Experience
About The Position
Weber Shandwick Canada is seeking an Account Director to join their team in Toronto. This role requires in-depth tech and/or telecom experience to lead major consumer and B2B technology accounts. The position involves building strong client relationships, driving results, and overseeing strategic earned media and digital initiatives, including campaign development, content creation, and effectiveness measurement. The agency is described as a leading global PR and engagement agency, known for its storytelling, content creation, and innovative approach to engaging stakeholders. Weber Shandwick Canada has been recognized as PRovoke Media's Canadian Agency of the Year and IABC Canadian Large Agency of the Year for five consecutive years.
Requirements
- 8-10 years of communications experience, ideally with a focus on technology and/or telecom industries
- Agency experience (strongly preferred) and/or experience with leading tech brands
- Excellent knowledge of the Canadian media and social landscape
- Are both a creative and a strategic thinker
- A track record in building strong client relationships and leading teams that deliver results
- Proven experience building teams, empathetically managing and mentoring junior staff and working as a team-player in a cross-functional setting
Responsibilities
- Build and manage day-to-day relationships with key clients as their "go-to" at Weber Shandwick
- Own responsibilities for executional leadership of multiple client programs, budgets, timelines and plans
- Assist in the development of long-term client plans and program recommendations, developing budgets and generating recommendations
- Drive development of end-to-end campaign plans, translating strategies into tactics; ensure team deliverables align with strategies
- Proactively support and suggest improvements to exceed client expectations by leveraging industry knowledge and experience
- Manage ongoing team resourcing/staffing to ensure successful delivery of work
- Develop and manage timelines and weekly action plans to ensure all deadlines on client programs are met
- Build and own productive relationships with multiple stakeholders (e.g. brand managers), interagency teams, and a diverse array of agency colleagues
- Maintain profitability and financial health of client relationships
- Motivate the team by bringing a positive, solutions-focused attitude to everything you do
- Lead a high-performing team and mentor junior team members
Benefits
- Equal Opportunity/Affirmative Action employer
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
