Expansion Strategy and Operations Manager

Veho•New York City, NY

About The Position

Veho's mission is to power the future of commerce by making shopping, shipping and returns seamless for everyone. We are building a modern, end-to-end logistics infrastructure designed entirely for the ever-evolving needs of ecommerce brands and everyday consumers. Powered by next-generation technology and a vertically integrated supply chain, Veho gives brands and their customers unprecedented control over their deliveries and removes the pain from the ecommerce post-purchase experience. We make delivery the ‘extension of the brand’ and leverage it to create deeper loyalty and trust between brands and their customers, driving customer retention and lifetime value. Our rapidly growing client list includes leading consumer brands like Hello Fresh, Zara, Macy’s, Sephora, and more. To truly build an iconic company, we strongly believe that our people and values must be aligned with our mission. As such, we take pride in our championship team, merit-based culture. We seek team players who want to compete, win, make an impact and build a legacy, and we reward performance and impact players with generous equity and incredible career growth opportunities. Role Purpose: The Expansion Strategy & Operations Manager owns the analytical and problem-solving backbone behind Veho's plan to reach nationwide population coverage. This role exists because rapid expansion is fundamentally a strategy-and-analytics problem before it is an execution problem — someone has to build the data and forecasting infrastructure that expansion decisions rest on, diagnose why actuals diverge from plan, and turn messy, incomplete information into a defensible point of view about where and when Veho should grow. The cross-functional coordination across Commercial, Network, Product, Real Estate/3PL, Driver Marketplace, Program Management, and Ground Operations is the delivery mechanism, not the job itself. As the business grows, so does the runbook: this person builds and evolves the forecasting models, the reporting systems, and the readiness frameworks for new challenges in a domain where the right answer is genuinely ambiguous — the job demands conviction, flexibility, and the ability to go from 0 to 1 and then 1 to 100.

Requirements

Minimum 7 years of experience heavily weighted toward strategy, analytics, and problem-solving — not primarily operational execution or program coordination.
Proven ability to conduct analysis independently and translate it into clear, actionable recommendations.
Proficiency in SQL and AI tools; comfortable in the data directly.
Track record of building something new (a model, a reporting system, a framework) from scratch in an ambiguous, high-growth environment.
Experience managing complex cross-functional initiatives using project-management best practices.
Thinks critically about problems and priorities and challenges the status quo.

Nice To Haves

Background in management consulting, corporate strategy, or a strategy-and-operations (BizOps / Strategy & Ops) function at a high-growth tech-enabled company.
Exposure to logistics, supply chain, marketplace, or physical-network businesses.
Experience with volume forecasting, demand planning, or capacity modeling.

Responsibilities

Owns the analytical and problem-solving backbone behind Veho's plan to reach nationwide population coverage.
Builds the data and forecasting infrastructure that expansion decisions rest on.
Diagnoses why actuals diverge from plan.
Turns messy, incomplete information into a defensible point of view about where and when Veho should grow.
Builds and evolves the forecasting models, the reporting systems, and the readiness frameworks for new challenges.
Conducts analysis independently and translates it into clear, actionable recommendations.
Manages complex cross-functional initiatives using project-management best practices.
Documents what worked from each launch rather than treating each expansion as a one-off.
Pushes authority to the work, moving decision-making toward the people closest to the problem rather than imposing a top-down solution.