Manager, Knowledge Strategy and Operations
About The Position
At VEG, we find a way to say YES—and this role brings that mindset to how VEGgies find, trust, and use knowledge. As VEG grows, our teams need fast access to clear, current information they can act on. As Manager, Knowledge Strategy and Operations, you’ll build and run how knowledge works across VEG—creating clear standards for how information is organized, owned, maintained, and found. You’ll partner with subject-matter experts across the business and with our ServiceNow team to turn distributed expertise into trusted, useful knowledge. You’ll help VEGgies find answers faster, strengthen ownership of knowledge across teams, and build smarter self-service through search insights, feedback, virtual agents, AI, and automation.
Requirements
- 5+ years of experience in knowledge management, content operations, digital workplace, employee self-service, or a related field, including experience building or significantly improving an enterprise knowledge program.
- Experience designing and operating knowledge governance and information architecture, including content ownership, taxonomy, review cycles, lifecycle management, and large-scale content cleanup or migration.
- Strong writing, editing, and cross-functional influence, with experience turning complex subject-matter expertise into clear guidance and aligning stakeholders without direct authority.
- Experience with enterprise knowledge or self-service platforms and using search analytics, support trends, or user feedback to improve the experience; ServiceNow, virtual-agent, automation, or AI-enabled knowledge experience is a plus.
- 4 days in office required; HQ located in White Plains, NY.
Responsibilities
- Build and run the standards for how knowledge is created, organized, owned, reviewed, updated, and retired across VEG.
- Prioritize and improve the existing knowledge library while creating sustainable processes that keep information current as VEG grows.
- Partner with subject-matter experts across functions to clarify ownership, maintain content, and resolve guidance that is missing, conflicting, or overlapping.
- Partner with our ServiceNow and technology teams to improve how VEGgies search for, find, and use information.
- Use search behavior, support patterns, feedback, virtual-agent data, and AI experimentation to identify gaps and continuously improve self-service.
Benefits
- Competitive Compensation Including ($100,000 - $120,000) + bonus + benefits.
- Comprehensive health and wellness benefits that start on day one, and access to free therapy or counseling
- Paid parental leave, up to 12 weeks at 100% of regular salary, and offering inclusive fertility and family-building care for all types of families
- Unlimited PTO to use for vacation or sick days—however you need it!
- Generous employee referral program, so our awesome people can bring in more awesome people.
- Casual office attire
- Ability to bring your fur baby to work
- Cool VEG swag
- Food in the fridge for when you’re hungry and free lunches twice a week!!
- Company laptop and a monthly cell phone reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
