Onsite Exit Gate Attendant

Hertz•Lihue, HI

53d•Onsite

About The Position

Hertz is looking for a detail-oriented Exit Gate Attendant to join their team. This role is important for maintaining security standards and ensuring the smooth operation of vehicle exits. The position requires attention to detail and the ability to manage stressful situations while maintaining good customer relations. The company operates the Hertz, Dollar Car Rental, and Thrifty Car Rental brands globally and is a recognized leader in vehicle rentals.

Requirements

High School Diploma or Equivalent
Minimum 1 year of customer service experience
Ability to manage stressful and unusual situations while maintaining good customer relations
Good organizational skills with the ability to write clearly and concisely
Ability to understand and follow oral and written directions
Ability to speak and understand English
Ability to type and perform accurate data entry
Ability to operate radio, security and computer equipment
Ability to process all paperwork according to policies and procedure

Nice To Haves

security experience
Car rental product knowledge and ability to use effective and approved sales techniques, as required

Responsibilities

Greet customers and complete necessary rental information by scanning and checking the rental agreement using the handheld unit, checking customer identification, scanning the vehicle asset tag, and checking the tags to verify the movement of vehicle.
Provide optional sales items, as directed by management, while using approved sales techniques to disclose rates, terms and conditions of rental and obtain customer signatures.
Maintain location and company security measures to mitigate theft of company assets; perform sight monitoring of lot; ensure smooth transition of vehicles exiting through security gate.
Assist customers with directions, and review and resolve rental contract and vehicle issues.
Manually log and release vehicles from lot during computer system outages or unavailability.
Perform related responsibilities as required or assigned.