Exhibitor Services Intern

National Association of Broadcasters•Washington, DC

6d•$0 - $18•Onsite

About The Position

This internship offers a behind-the-scenes look at delivering one of the world’s leading events for the media, entertainment and technology industries. As an Exhibitor Services Intern, you will support the team responsible for creating an exceptional experience for NAB Show exhibitors. Working closely with the Manager, Exhibit Services, you will assist with customer service, communications, event logistics and on-site operations while interacting with companies ranging from emerging innovators to some of the most recognized brands in media and technology. This is a hands-on opportunity for someone interested in event management, customer experience, hospitality or the media and entertainment industry to gain experience supporting a large-scale international event. This internship offers the opportunity to build practical experience in event operations, customer experience, exhibitor services and cross-functional collaboration. You will work alongside experienced event professionals, interact with leading companies across media and technology, and see firsthand how a large-scale trade show moves from planning to execution. Potential onsite travel to NAB Show, to be determined based on event needs.

Requirements

High diploma required.
Availability to work approximately 25–30 hours per week, Monday through Friday, from February through April 2027.
Strong communication and interpersonal skills with confidence interacting with a wide range of customers, including high-profile clients.
Excellent organization and attention to detail.
Ability to manage multiple priorities and adapt quickly in a fast-paced environment.
Proficiency with Microsoft Office, including Excel, Word and Outlook.

Nice To Haves

Some college coursework or recent/upcoming graduates preferred.
Recent or upcoming graduates preferred.
1–3 years of customer service, event coordination or related experience preferred.
Experience with Zendesk or another customer service platform is a plus.
Previous event or trade show experience is preferred.

Responsibilities

Provide timely, professional assistance to exhibitors via phone, email and Zendesk.
Respond to questions regarding registration, ticketing, booth logistics, show services and general event information.
Coordinate with NAB’s registration partner to help resolve exhibitor requests.
Track customer interactions and identify recurring questions and opportunities to improve the exhibitor experience.
Support exhibitor and sponsor communications, including confirmation materials, website content, deadline reminders and outbound calls.
Draft and edit pre-show materials, training resources and customer communications.
Provide concierge-style support for VIP and First Timer programs through proactive email and phone outreach.
Assist with pre-show and post-show Show Management shipments.
Track exhibitor submissions and program requirements.
Partner with operations, marketing, sales and other internal teams to resolve exhibitor needs.
Help prepare on-site resources, including staff guides, floor manager materials and other operational materials.
Assist exhibitors and attendees with registration, logistics and booth-related needs.
Help resolve real-time customer service issues professionally and efficiently.
Connect exhibitors with appropriate resources and neighboring exhibitors when needed to support a positive show experience.
Assist the Exhibitor Services team with additional on-site operational needs.
Compile observations, feedback and recommendations to help improve future processes and exhibitor services.