Exemptions Administrator

City of New York•New York City, NY

2d•Hybrid

About The Position

The NYC Department of Finance (DOF) is responsible for administering the tax revenue laws of the city fairly, efficiently, and transparently to instill public confidence and encourage compliance while providing exceptional customer service. The Property Exemptions Administration (PEA) oversees and executes property tax benefits for a diverse array of entities and individuals. PEA’s core responsibilities encompass the examination, processing, and management of applications for exemptions and abatements. These benefits extend to commercial and industrial properties, residential multi-family construction, new one- to two-family construction, government entities, and non-profits, as well as renters and homeowners, including members of the clergy, seniors, people with disabilities, and veterans. PEA is committed to ensuring the accessibility of property tax benefits for all eligible constituents. PEA’s Commercial Exemptions & Abatement Unit is seeking a highly motivated, detail-oriented, and organized professional to support the accurate administration of property tax exemptions and abatements. The selected candidate will help ensure that exemptions and abatements are properly applied to the correct property owners and associated borough, block, and lot (BBL) records throughout New York City.

Requirements

ONLY CANDIDATES WHO HAVE A PERMANENT PRINCIPAL ADMINISTRATIVE ASSOCIATE CIVIL SERVICE TITLE, ARE REACHABLE ON THE PRINCIPAL ADMINISTRATIVE ASSOCIATE CIVIL SERVICE EXAM NO. 1128 OR ARE PERMANENT IN A COMPARABLE CIVIL SERVICE TITLE ELIGIBLE FOR A 6.1.9 TITLE CHANGE MAY BE CONSIDERED FOR AN INTERVIEW.
Include Employee Identification Number (EIN) when applying.
Indicate in cover letter permanent civil service title or list number for exam no. 1128.
A baccalaureate degree from an accredited college and three years of satisfactory full-time progressively responsible clerical/administrative experience, one year of which must have been in an administrative capacity or supervising staff performing clerical/administrative work of more than moderate difficulty; OR
An associate degree or 60 semester credits from an accredited college and four years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience described in "1" above; OR
A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and five years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience as described in "1" above; OR
Education and/or experience equivalent to "1", "2", or "3" above. However, all candidates must possess the one year of administrative or supervisory experience as described in "1" above.
Education above the high school level may be substituted for the general clerical/administrative experience (but not for the one year of administrative or supervisory experience described in "1" above) at a rate of 30 semester credits from an accredited college for 6 months of experience up to a maximum of 3½ years.

Responsibilities

Reviewing, researching and processing applications for multiple property tax abatements and exemptions programs, using standard operating policies and procedures (SOPs).
Adjusting, correcting and updating exemptions and abatements records.
Update database records to ensure that appropriate tax abatements, credits, or exemptions are accurately applied to the correct properties.
Ensure the accuracy and completeness of all data entry and application processing.
Responding to inquiries from internal and external parties, including customers and their proxies.
Access applicant data and supporting documentation from multiple sources for review, verify completeness, and update the appropriate databases as needed.
Serve as a point of contact for applicants and their representatives, providing timely information and guidance regarding application status and processing procedures.
Utilize the agency's Property Tax System (PTS) to process exemptions and abatements applications, for multiple property tax benefit programs.
Provide operational support across multiple programs within the division, adjusting responsibilities as workload demands shift to ensure processing deadlines are met.
Perform special projects as requested.