Executive Vice President - Client Services (Private Assets)

The Citco Group•Dallas, TX

3d•Onsite

About The Position

Citco is a global leader in fund services, corporate governance and related asset services with staff across 50 office locations worldwide. With more than $1.8 trillion in assets under administration, we deliver end-to-end solutions and exceptional service to meet our clients’ needs. Fund Administration is Citco’s core business, and our alternative asset and accounting service is one of the industry’s most respected. Our continuous investment in learning and technology solutions means our people are equipped to deliver a seamless client experience. As a core member of our Private Equity team, you will be working with some of the industry’s most accomplished professionals to deliver award-winning services for complex fund structures that our clients can depend upon. Citco is seeking an accomplished Executive Vice President to lead Client Service and Fund Accounting for Private Equity clients within our growing Dallas operation. This is a strategic leadership opportunity for an experienced industry professional who can combine deep technical expertise with exceptional client relationship management and organizational leadership. The successful candidate will play a key role in expanding Citco's presence in Dallas, helping shape the future of our private assets business while supporting some of the industry's most sophisticated and high-profile clients. This position offers the opportunity to influence the growth of a developing business footprint and build a team capable of delivering best-in-class service.

Requirements

10 – 15 years private equity experience working at a fund administrator or fund manager
Experience in managing client relationships and/or with the controllership function of an alternative asset manager
Deep technical expertise in private assets fund accounting, fund structures, and related operational processes.
Demonstrated success managing complex client relationships and executive-level stakeholder engagement.
Strong leadership skills and supervisory experience of other professionals with proven experience leading teams and developing high-performing talent.
Skills in negotiation, business planning and budgeting, margin analysis, rating agency relations and technical accounting
Knowledge of US Generally Accepted Accounting Principles and other comprehensive basis of accounting
Knowledge of waterfall structures, modeling and calculations desirable
Project management skills with attention to detail and proven ability to multi-task
Strong written and verbal communication skills
Advanced computer skills (Microsoft Excel)
A Bachelor’s Degree in Accounting or related field

Nice To Haves

CPA designation a plus

Responsibilities

Client Relationship Management for some prestige Private Equity Clients.
Act as a trusted advisor to clients, developing long-term partnerships and proactively identifying opportunities to enhance service and client satisfaction.
Lead, mentor, and develop a growing team of professionals supporting private assets clients.
Support the successful integration and development of teams while fostering a collaborative and client-centric culture.
Maintain and enhance client relationships by monitoring and developing client service level agreements providing a full service/ product offering
Leverage existing client relationships to secure new business, offering our products and services
Be responsible for monitoring and owning gross margins for clients and will be measured on increase of client wallet share
Work closely and participate with Business Development and Senior Management teams on marketing pitches and other client presentations
Work in partnership with the Senior Vice Presidents and wider Citco team to oversee the resolution of complex client issues
Visit clients on periodic basis to evaluate service quality and identify client priorities, ensuring services are delivered in accordance with agreed KPIs, SLAs, and Fund Documents
Work alongside our integration team to establish plan for new client setup and transitions, and assist to develop best operating models for optimal service delivery to clients
Maintain a pro-active customer focus at all times
Enhance current servicing levels and deliver beyond client expectations
Coordinate with various stakeholders, including other operational and ancillary service groups to ensure client deliverables are met timely and accurately
Assist in the resolution of complex client issues
Review private equity fund client’s partnership agreements, PPMs and other materials
Develop and implement best practice standards and drive towards efficiencies
Maintain pristine compliance with local regulators and internal/external auditors
Establish and document business contingency plans for all areas of responsibility
Participate in and lead projects that may be defined from time to time in connection with the continuing expansion and evolution of the business
Review departmental procedures and policies and supervise Vice Presidents to ensure adherence to these procedures
Set challenging team goals & empower people to achieve them
Keep people focused on critical goals and deadlines through frequent and consistent communication
Motivate people by creating a high performance environment that is both challenging & exciting
Actively contribute to corporate initiatives as part of the management team
Manage and oversee staffing requirements, coordinate and oversee staffing, hiring, coaching, and development of team members