Vice President, Client Services

Oak Hill Advisors • Fort Worth, TX

16h • Hybrid

About The Position

Oak Hill Advisors (OHA), a global credit-focused alternative asset manager and the private markets platform of T. Rowe Price Group, is hiring a Vice President, Client Services. The role is responsible for executing investor communications and coordinating with internal teams, investors, prospective investors, third-party administrators, and outside counsel on investor servicing matters. It also supports client coverage initiatives and the maintenance of OHA’s investor database.

The position is based in Fort Worth and follows a hybrid in-office schedule: currently, employees work onsite Tuesday through Thursday and may work remotely on Mondays and Fridays. The schedule is subject to change based on organizational needs and policies.

Requirements

• Bachelor’s degree with proven academic success.
• Strong analytical and organizational skills.
• Excellent oral and written communication skills.
• Extremely detail-oriented, organized, accurate, and thorough.
• Strong work ethic and a proactive, team-oriented attitude, with a focus on contributing and improving efficiencies.
• Ability to manage a large volume of work in a fast-paced, high-energy environment.

Nice To Haves

• Seven to ten years of client service experience at an investment firm is preferred.
• Advanced knowledge of Microsoft Office software, including Word, Excel, and PowerPoint, and Adobe Acrobat is preferred.
• Experience with Salesforce CRM is preferred.

Responsibilities

• Execute investor communications.
• Coordinate with Investor Relations, Legal, and Accounting to provide timely responses to investor and prospective investor inquiries, including questions about fund administration, tax, and compliance.
• Manage new client onboarding, including coordinating documentation, establishing reporting requirements, and updating contact information and distribution lists.
• Manage documentation for inflows and outflows across OHA products, including working directly with investors to resolve documentation deficiencies.
• Coordinate with third-party administrators to process subscriptions and redemptions and address AML/KYC and other investor issues.
• Coordinate with Investor Relations and Treasury to process updates to wire instructions and authorized signatory lists.
• Coordinate with outside counsel, Legal, and Accounting to implement and document transfer requests.
• Manage the incoming cash process to ensure funds are reviewed and cleared in a timely manner.
• Contribute to the development and maintenance of the investor database.
• Support other key client coverage initiatives, including the annual investor conference.

Benefits

• Competitive total compensation.
• Generous retirement plan contributions.
• Medical, dental, vision, life, and disability benefits.
• Tax-efficient vehicles for out-of-pocket health care costs, commuting expenses, and dependent care expenses.
• Wellness programs, including fitness reimbursement and an Employee Assistance Program.
• Access to discounted voluntary benefits that provide supplemental coverage.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior