Executive Technology Support Specialist

Wells Fargo•New York, NY

1d•$120,000 - $196,000•Onsite

About The Position

Wells Fargo is seeking an Executive Support Analyst who will join a highly visible team entrusted with providing technology support to some of the top leaders of one of the largest U.S. banks. This role goes beyond technical troubleshooting, it is about delivering white-glove, personalized service in a fast-paced environment where your work directly impacts executive productivity and decision making. This is an ideal position for professionals who are polished, proactive and reliable. Whether you are an experienced executive support specialist of an emerging talent with strong IT skills and a service mindset, this role offers the opportunity to grow your career while working alongside senior leadership in a confidential and dynamic setting. Why Wells Fargo Are you looking for more? Find it here. At Wells Fargo, we’re more than a financial services leader –we’re a global trailblazer committed to driving innovation, empowering communities, and helping our customers succeed. We believe that a meaningful career is much more than just a job – it’s about finding all of the elements to help you thrive, in one place. Living the Well Life means you’re supported in life, not just work. It means having robust benefits, competitive compensation, and programs designed to help you find work-life balance and well-being. You’ll be rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. Join us! Learn more about our careers and lines of business at wellsfargojobs.com.

Requirements

5+ years of Technology Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Nice To Haves

At least 2 years demonstrated experience providing white-glove IT support to C-suite executives
Experience managing VIP incidents and escalations with urgency and professionalism
Proven proficiency in supporting Microsoft 365 suite (Outlook, Teams, SharePoint, OneDrive, Excel, PowerPoint, Word)
Strong knowledge of Windows and some macOS operating systems, including mobile platforms (iOS, Android)
Experience with video conferencing technologies (Zoom, Teams Rooms, Webex, etc.)
Understanding of networking fundamentals (VPN, Wi-Fi, LAN/WAN troubleshooting)
Experience with device management platforms (Intune, SCCM)
Ability to troubleshoot end-to-end (devices, networks, applications, and security tools) quickly and discreetly
Strong executive presence and communication skills; able to simplify complex issues in plain language
Demonstrated ability to work under high pressure with discretion, confidentiality, and professionalism
Experience in regulated industries (financial services preferred) with awareness of compliance and risk
Ability to anticipate needs, proactively resolve issues, and maintain discretion and confidentiality
Deep understanding of corporate IT policies, compliance, and security protocols
Ability to navigate complex enterprise processes (e.g., onboarding/offboarding, access provisioning, procurement)
Skilled in workflow optimization and identifying opportunities for automation or simplification
Maintain regular in office presence - often up to five days per week
Experience partnering with IT teams and vendors to ensure secure solutions
Ability to prioritize and manage multiple urgent requests under pressure
Experience with documenting solutions, sharing knowledge and suggesting improvements.

Responsibilities

Serve as the dedicated white-glove technology partner for senior executives
Support executive events — board meetings, earnings calls, town halls, and offsites
Resolve high-visibility technical issues in real time, with zero tolerance for downtime
Lead post-incident reviews and brief technology and business leadership on findings
Build white-glove service standards, runbooks, and executive onboarding playbooks
Liaise between executive support staff and operations teams to ensure clean escalation and coverage
Maintain the security and compliance of executive endpoints, devices, and collaboration tools
Pilot new collaboration, A/V, and endpoint technologies ahead of broad deployment
Set and meet executive service metrics for response time, first-touch resolution, and meeting-start success
Direct daily risk and control operations, including access, asset tracking, and audit readiness
Make sound judgment calls under pressure when standard procedures don't apply
Coordinate white-glove coverage across locations and time zones for high-stakes events
Review, approve, and implement changes to support plans, refresh cycles, and coverage models
Partner with executive admins, facilities, security, and application teams to resolve issues
Mentor engineers on the discretion, communication, and executive presence the role demands