About The Position

The Specialty Sales Executive Team Leader role is responsible for leading a team of specialized consultants who provide tailored suggestions and solutions through compelling visual merchandising presentations that inspire guests and build the basket. This role involves prioritizing guest experience while ensuring product availability and ease of shopping through tasks such as pulling, filling, pricing, staging, and maintaining the sales floor and backroom. The position offers opportunities to develop skills in guest service, retail business fundamentals, inventory management, sales trend analysis, and team leadership. The Executive Team Leader will set and plan departmental workload, manage teams to achieve sales goals, leverage competitor insights, and oversee talent management for hourly team members and leaders.

Requirements

  • 4-year degree or equivalent experience
  • Strong interpersonal and communication skills
  • Strong business acumen
  • Comfortable dealing with and managing team through ambiguity
  • Comfortable managing conflict, leading, and holding others accountable
  • Capability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes.
  • Ability to communicate on multiple frequency devices and operate handheld scanners, and other technology equipment as directed
  • Strong cognitive skills, including problem analysis, decision making, financial and quantitative analysis
  • Relate well with and interact with all levels of the organization
  • Learn and adapt to current technology needs
  • Independently manage workload and prioritize tasks
  • Ability to access all areas of the building to respond to guest or team member issues
  • Interpret instructions, reports and information
  • Scan, handle and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 44 pounds without additional assistance from others
  • Capable of working in and exposure to varying temperatures, humidity, and other elements while performing certain job duties including but not limited to Drive-Up, carryout, etc.
  • Accurately handle cash register operations as needed
  • Climb up and down ladders as needed
  • Reliable and prompt attendance necessary

Nice To Haves

  • Ability to remain mobile for the duration of a scheduled shift (shift length may vary).

Responsibilities

  • Consistently deliver guest experience commitments and hold Team Leaders accountable for exceptional guest experiences through accountability, team development, training, and recognition.
  • Review guest, financial, and team metrics to identify gaps and understand team behaviors, celebrate wins, set clear priorities, and lead actions that drive results and enhance the guest experience.
  • Partner across teams to create an easy, inspiring, and friendly guest experience.
  • Drive total store sales and demonstrate how the team and departments contribute to total store profitability.
  • Lead the team to prioritize the guest experience and achieve store sales goals.
  • Create, lead, and model a culture of executing best practices, including team onboarding, learning, and required training, and help close skill gaps through development, coaching, and team interactions.
  • Demonstrate inclusivity by valuing diverse voices and approaches, being authentic and respectful, and creating equitable experiences.
  • Create schedules and make adjustments as needed to align with guest traffic and business needs.
  • Manage the team to effectively plan merchandising, sampling, and promotions.
  • Develop working relationships with third-party vendors and oversee Team Leader's management of vendor performance.
  • Assess the competition and leverage guest insights and feedback to drive the business forward.
  • Build and lead a team of consultants that support total store functions.
  • Lead the team to deliver inspiring visual moments using Visual Standards and Guiding Principles.
  • Ensure the team prioritizes the guest experience by maintaining welcoming, clean, and safe fitting rooms.
  • Plan, lead, and follow up on organizational and operational change.
  • Anticipate and identify changes in unique store trends.
  • Anticipate staffing needs while managing talent planning and recruitment, leading team onboarding, and closing product knowledge and skill gaps through development, coaching, and team interactions.
  • Develop and coach the team and Team Leaders to provide a shopping experience that meets the needs of the guest.
  • Create a culture of accountability through clear expectations and performance management.
  • Train the team to provide service and a shopping experience that meets the needs of the guest.
  • Demonstrate a culture of ethical conduct, safety, and compliance, and lead and hold the team accountable to work in the same way.
  • Develop and lead a safety culture and performance of the department through modeling and recognizing safe behaviors, identifying and correcting hazards, holding the team accountable to following safety expectations, assisting with incident response, and reporting/investigating injuries timely and accurately.
  • Lead an instore security culture by focusing on deterrence, response, and resolution to improve physical security processes.
  • Lead merchandise protection strategies across the total store, including ordering, storage, and application as directed by best practices.
  • Address all store emergency and compliance needs.
  • As a key carrier, implement all safe and secure training and processes.
  • Regularly assume store-level leadership on duty (LOD) responsibilities to enable the guest experience for the store during assigned shifts.
  • Perform other duties based on business needs.

Benefits

  • Medical insurance
  • Vision insurance
  • Dental insurance
  • Life insurance
  • 401(k)
  • Employee discount
  • Short term disability
  • Long term disability
  • Paid sick leave
  • Paid national holidays
  • Paid vacation
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