About The Position
The Specialty Sales Executive Team Leader role is responsible for driving total store sales by leading a team of specialized consultants who provide tailored suggestions and solutions through active selling and compelling visual merchandising presentations. This role focuses on creating a guest-obsessed culture, managing merchandising and pricing workload, understanding the competition, and developing a knowledgeable and passionate sales force in Apparel & Accessories (A&A), Beauty, and Electronics. The position involves leading backroom processes, ensuring product availability, creating inspiring visual moments, and managing team onboarding and development.
Requirements
- 4 year degree or equivalent experience
- Strong interpersonal and communication skills
- Strong business acumen
- Comfortable dealing with ambiguity
- Manage conflict, lead and hold others accountable
- Relate well with and interact with all people
- Strong cognitive skills, including problem analysis, decision making, financial and quantitative analysis
- Learn and adapt to current technology needs
- Manage workload and prioritize tasks independently
- Access all areas of the building to respond to guest or team member issues
- Interpret instructions, reports and information
- Scan, handle and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 15 pounds and occasionally lifting or moving merchandise up to 40 pounds
- Accurately handle cash register operations
- Climb up and down ladders
- Flexible work schedule (e.g., nights, weekends and holidays) and regular attendance necessary
Nice To Haves
- Knowledge of guest service fundamentals, experience building and managing a guest first culture on your team
- Knowledge of retail business fundamentals including: department sales trends, inventory management, guest shopping patterns, pricing and promotions strategies
- Experience setting and planning department(s) monthly/quarterly workload to support business priorities and managing a team to deliver on sales goals
- Ability to manage multiple specialty businesses and balance team member expertise in each area to effectively manage teams in each department
- Knowledge of competitors and ability to leverage insights that drive business objectives in each specialty department
- Experience managing a team of hourly team members and leaders and creating business specific strategies and goals
- Skills in recruiting, selecting and talent management of hourly team members and leaders
Responsibilities
- Drive total store sales and understand departmental impact on profitability.
- Create a guest-obsessed culture and lead the team to prioritize guest experience and sales goals.
- Create schedules and adjust as needed to align with guest traffic and business needs.
- Manage the team to plan merchandising and pricing workload, including transitions, revisions, sales plans, sampling, and promotions.
- Assess competition and leverage guest insights to drive business and become the destination of choice.
- Work a schedule that aligns to guest and business needs, including early mornings, evenings, overnights, and weekends.
- Build a team of consultants knowledgeable and passionate about A&A, Beauty, and Electronics.
- Manage and develop a sales force using selling training techniques.
- Lead A&A, Beauty, and Electronics backroom processes, organization, layout, and replenishment of the sales floor.
- Lead the team to deliver inspiring visual moments in A&A, Home, Baby, and other seasonally relevant areas.
- Ensure fitting rooms are used as an extension of the sales floor and are welcoming.
- Plan, lead, and follow up on organizational and operational changes.
- Anticipate and identify changes in unique store trends.
- Anticipate staffing needs, talent plan, and recruit for both long and short term.
- Develop and coach the team and Team Leaders to elevate their skills and expertise.
- Lead team onboarding, learning, and help close product knowledge and skill gaps through development, coaching, and team interactions.
- Establish a culture of accountability through clear expectations and performance management.
- Provide service and a shopping experience that meets the needs of the guest.
- Demonstrate a culture of ethical conduct, safety, and compliance, and hold the team accountable.
- Address store needs, including emergencies and regulatory visits.
- Follow all safe and secure training and processes as a key carrier.
Benefits
- Comprehensive health benefits and programs (medical, vision, dental, life insurance)
- 401(k)
- Employee discount
- Short term disability
- Long term disability
- Paid sick leave
- Paid national holidays
- Paid vacation
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
