Executive Talent Liaison

SXSW•Austin, TX

2d•Onsite

About The Position

The Innovation Conference team strives to curate and showcase inspiring, creative, and forward-thinking content, attracting the brightest minds in the industry, while making SXSW the premier destination for discovery and creativity. The Executive Talent Liaison will ensure the highest-level speakers participating in the SXSW Innovation Conference have a seamless, end-to-end experience from confirmation to their final moments on-site. From coordinating pre-event advancement and logistics for top-tier speakers and key programs like the Marketing Leadership Summit to delivering high-touch, white-glove service onsite, the Executive Talent Liaison will be central to the success of the event's biggest speakers. They will report to the Senior Innovation Conference Producer, who’s responsible for the biggest stages at the conference, and will additionally assist with key VIPs leading up to the event and onsite.

Requirements

2+ years of experience with talent management, VIP experiences, executive liaison roles, or event production, ideally in a major conference or festival setting
Experience managing relationships with C-suite executives, high-profile public figures, or talent agencies preferred
Team-oriented and collaborative attitude with strong interpersonal skills
Ability to juggle multiple tasks and prioritize efficiently under high pressure while maintaining poise and a positive attitude
Detail-oriented and self-motivated critical thinker capable of finding creative solutions
Exceptional written, verbal, and in-person communication skills with a client-centric mindset
Proficiency with common business and communication software (Microsoft Office Suite) and apps (Google Docs/Sheets/Slides, Slack, Airtable)
Experience in a public-facing role preferred
Experience in conference or event planning preferred

Responsibilities

Oversee the end-to-end VIP experience for top talent speaking at the conference and featured programs (such as the Marketing Leadership Summit), ensuring exceptional customer service and attentive communication throughout the participation lifecycle.
Serve as the primary point of contact for key participants, executives, and handlers, coordinating all pre-event logistics, scheduling confirmations, and asset collection.
Deliver exceptional, high-touch customer service to speakers, session organizers, and prospective participants, serving as a reliable, professional point of contact.
Facilitate clear, timely communication with internal teams and external stakeholders to ensure alignment on deadlines, asset collection, and event logistics.
Manage a high volume of daily email correspondence and inquiries efficiently, maintaining organized communication channels and ensuring timely responses during peak times.
Support the year-round administrative lifecycle of the SXSW Conference team, actively assisting with the advancement, planning, and operational execution of conference tracks.
On-site duties include overseeing VIP talent across the event, ensuring top-level speakers arrive on time, are ready to take the stage, and have a seamless experience.
Troubleshoot real-time stage or talent issues with poise and sound judgment
Maintain a professional environment
Track attendee engagement
Assist with customer service needs and with any staff requests when shorthanded.