Executive Support Manager

ALH Corporate•Houston, TX

About The Position

The Executive Support Manager serves as a trusted partner to company executives, providing high-level administrative, operational, and project support while ensuring the smooth operation of the corporate office. This highly connected and visible role calls for a self-directed, proactive professional who can independently manage competing priorities, anticipate needs, and maintain exceptional attention to detail and follow-through. The role supports the CEO, President, CFO, COO, and CDO, along with other executives as needed. Responsibilities include managing complex executive calendars; preparing correspondence, reports, agendas, minutes, and executive communications; tracking commitments and follow-ups; maintaining confidential information; and overseeing daily office operations, reception, and administrative functions. The Executive Support Manager also maintains records and document-retention systems, develops processes to improve organization and tracking, and evaluates administrative tools to improve productivity and efficiency. Success requires strong organizational and project coordination skills, professional judgment, discretion, technological proficiency, and the ability to build positive working relationships across the organization and with external stakeholders. The position has no supervisory responsibilities.

Requirements

At least 5 years of executive administrative support, executive assistant, office management, or related experience supporting senior leadership.
Experience supporting multiple executives and managing competing priorities.
Strong written and verbal communication skills and a professional, polished, customer-service-oriented demeanor.
Demonstrated ability to handle confidential information with discretion.
Exceptional organizational, time-management, and project-coordination skills, including the ability to manage multiple priorities simultaneously.
Proficiency in Microsoft Office, including Word, Excel, Outlook, and Teams.
Experience coordinating meetings, travel, events, and executive calendars.
Ability to work independently, exercise sound judgment, and proactively solve problems.
Ability to maintain flexibility and respond effectively in a fast-paced environment.
Ability to build effective working relationships with executives, property-level teams, external business partners, and vendors.
Proficiency with Microsoft 365 tools, including Outlook, Word, Excel, Teams, OneDrive, and SharePoint.
Advanced Outlook calendar management, delegation, and executive scheduling skills.
Experience with project-management software such as Planner, Smartsheet, or similar platforms.
Ability to quickly learn and effectively use new software platforms and systems.
Highly organized, proactive, dependable about completing tasks, comfortable managing numerous simultaneous priorities, and consistently professional and confidential.

Responsibilities

Provide high-level administrative support to the CEO, President, CFO, COO, CDO, and other executives as needed.
Manage complex executive calendars, including scheduling, prioritization, conflict resolution, and coordination across multiple stakeholders.
Prepare professional correspondence, reports, agendas, minutes, and executive communications for the office, hotel properties, and external stakeholders.
Track action items, commitments, deadlines, and follow-up activities to support timely completion and accountability, taking urgency and importance into account.
Maintain confidential company information with the highest level of discretion.
Oversee daily office operations, reception, and administrative functions.
Maintain accurate records, files, contracts, and document-retention systems.
Develop systems and processes that improve organization, visibility, and tracking.
Continuously evaluate administrative tools to improve productivity and efficiency.
Coordinate meetings, travel, and events.
Build effective working relationships with executives, property-level teams, external business partners, and vendors.