Executive Steward

AccorHotel • Dallas, TX

4d

About The Position

The Executive Steward manages all aspects of the hotel’s Stewarding Department in accordance with hotel standards and leads the team in providing professional, friendly, proactive service. The role oversees sanitation, cleanliness, organization, equipment and supply readiness, staffing, scheduling, labor management, departmental costs, and compliance with hotel and applicable health and safety requirements.

The Executive Steward works closely with the Executive Chef, Banquet department, Food and Beverage managers, vendors, and accounting to meet kitchen, restaurant, and event needs. This includes reviewing banquet event orders, coordinating equipment and food deliveries, maintaining inventory and par levels, ordering supplies, monitoring expenses and breakage against budget, and ensuring cleaning and service tasks are completed to standard.

The position also directs daily team operations, assigns and reviews work, conducts pre-shift meetings, monitors employee performance and appearance, provides feedback, and addresses deficiencies and disciplinary matters. The Executive Steward supports staff as needed, resolves guest complaints, and maintains positive guest relations.

Requirements

• Five years of experience in a food service janitorial supervisory position.
• Previous leadership experience in a Stewarding department.
• Strong interpersonal and problem-solving abilities.
• Computer literacy in Microsoft and Windows applications.
• Ability to coordinate a team and work in a fast-paced, high-pressure environment while remaining calm and courteous.
• Ability to prioritize guest needs.
• Knowledge of proper cleaning techniques, requirements, and use of equipment and machinery.
• Understanding of departmental financials.
• Knowledge of proper chemical handling.
• Highly responsible, reliable, and dependable.
• Fluency in spoken and non-verbal English.
• Ability to provide legible communication and direction.

Nice To Haves

• University or college degree in a related discipline preferred.

Responsibilities

• Manage all aspects of Stewarding Department functions in accordance with hotel standards.
• Communicate departmental policies, procedures, and service standards to staff.
• Monitor and maintain sanitation and cleanliness of kitchen equipment and other hotel work areas.
• Inspect work areas, document discrepancies, develop action plans, and ensure deficiencies are corrected.
• Inspect the quality of work performed by Night Cleaners and ensure scheduled cleaning tasks are completed on time.
• Establish cleaning schedules and employee checklists for daily, weekly, monthly, and quarterly tasks.
• Establish and monitor compliance with recycling and conservation specifications.
• Prepare reports on china, silverware, and equipment shortages, and requisition replacements within budget guidelines.
• Oversee ordering of chemicals, operating supplies, and equipment; maintain par levels and storage requirements.
• Work with equipment vendors to procure suitable products at competitive prices.
• Coordinate with the Banquet department, attend banquet event order meetings, communicate changes to staff, and ensure event support needs are met.
• Review banquet event orders, resolve discrepancies, determine staffing and equipment needs, and prepare equipment setup sheets.
• Meet daily with the Executive Chef to review kitchen needs and coordinate with Food and Beverage managers on equipment requirements.
• Review kitchen and restaurant service needs throughout each shift, accommodate requests for additional wares, and follow up on deliveries.
• Prepare weekly work schedules based on staffing guidelines and labor forecasts, adjusting them to meet business needs and budget requirements.
• Monitor attendance, document late or absent employees, and coordinate staff breaks.
• Assign duties, communicate changes to assignments, and conduct pre-shift meetings about the day's business.
• Inspect staff grooming and attire and ensure materials and equipment are ready for service.
• Monitor staff performance, provide feedback, correct deficiencies, and handle disciplinary matters and employee counseling according to hotel standards.
• Track labor costs, chemical cost per cover, daily expenses, and breakage; compare actuals against budget and resolve discrepancies with accounting.
• Maintain knowledge of anticipated business levels, hotel occupancy, group activities, and correct chemical handling procedures.
• Assist Stewarding staff with their duties when needed to maintain cleanliness and service standards.
• Maintain positive guest relations, anticipate guest needs, respond promptly, and resolve guest complaints to ensure satisfaction.
• Ensure equipment is maintained and used correctly and only for its intended purpose.

Benefits

• Paid time off
• Medical, dental, and vision insurance
• 401(k)
• Complimentary shift meal
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through the company Academy
• Career development and national and international promotion opportunities
• Opportunity to contribute through Corporate Social Responsibility activities, including Planet 21

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed