Executive Steward

AccorHotel • Dallas, TX

5d

About The Position

The Executive Steward manages all aspects of the hotel’s Stewarding Department in accordance with hotel standards, directing and maintaining a service and leadership philosophy for the team. The role supports professional, proactive guest service and works closely with the Executive Chef, Food and Beverage Managers, Banquets, vendors, and other hotel teams to meet kitchen, restaurant, and event needs.

The Executive Steward oversees sanitation, cleanliness, organization, equipment maintenance, chemical handling, supplies, storage, recycling, and conservation practices. The position manages staffing, schedules, assignments, labor costs, departmental expenses, and team performance while ensuring compliance with hotel requirements and applicable State and Local Health and Fire Department regulations. It also coordinates stewarding support for banquet events, monitors work quality, addresses deficiencies, and maintains readiness of materials and equipment for service.

Requirements

• Five years of experience in a food-service janitorial supervisory position.
• Previous leadership experience in a Stewarding department.
• Strong interpersonal and problem-solving abilities.
• Computer literacy in Microsoft and Windows applications.
• Ability to coordinate a team and work in a fast-paced, high-pressure environment while remaining calm and courteous and prioritizing guest needs.
• Knowledge of proper cleaning techniques, requirements, and use of equipment and machinery.
• Understanding of departmental financials.
• Highly responsible, reliable, and dependable.
• Knowledge of proper chemical handling.
• Fluency in spoken and non-verbal English.
• Ability to provide legible communication and direction.

Nice To Haves

• University or college degree in a related discipline preferred.

Responsibilities

• Manage all aspects of Stewarding Department functions in accordance with hotel standards.
• Provide professional, friendly, proactive guest service and support fellow employees.
• Communicate departmental policies, procedures, and service standards.
• Monitor and maintain sanitation of kitchen equipment and other hotel areas.
• Prepare monthly shortage reports for china, silverware, and equipment, and requisition replacements within budget guidelines.
• Oversee stewarding employee scheduling and labor management.
• Oversee ordering of chemicals and operating supplies.
• Work with the Banquet department to deliver equipment and food promptly; attend Banquet Event Order meetings and communicate changes to hourly staff.
• Work with equipment vendors to procure products at the best price.
• Manage team performance and distribute staff assignments, priorities, and changes.
• Monitor work areas for compliance with State Health regulations and hotel requirements, and follow through on violations.
• Coordinate and assist with banquet function requirements as assigned.
• Assist Stewarding staff as needed to maintain cleanliness and service standards.
• Comply with departmental policies, service procedures, and standards; maintain knowledge of equipment maintenance and proper use.
• Anticipate and respond to guest needs, maintain positive guest relations, and resolve complaints to ensure satisfaction.
• Maintain cleanliness, sanitation, and organization of assigned work areas.
• Maintain knowledge of anticipated outlet business levels, daily house count, in-house group activities, and correct chemical handling procedures.
• Inspect work areas, document discrepancies, develop action plans when needed, and ensure deficiencies are resolved.
• Inspect Night Cleaners’ work and address deficiencies; ensure scheduled cleaning tasks are completed within specified time frames.
• Communicate Service Company status with the Executive Chef and review kitchen needs daily.
• Coordinate with Food and Beverage Managers to supply equipment needs and ensure kitchen and restaurant stewarding requirements are met throughout each shift.
• Respond courteously and promptly to requests for additional wares and follow up on delivery.
• Review Banquet Event Orders, resolve discrepancies, determine staffing and equipment needs, prepare equipment setup sheets, and ensure banquet support needs are met.
• Establish par levels and storage requirements; prepare requisitions to replenish shortages and obtain items needed for anticipated business.
• Check storage areas for supplies, organization, and cleanliness, and direct staff to correct deficiencies.
• Ensure items are stored in accordance with applicable State and Local Health and Fire Department regulations and hotel requirements.
• Establish cleaning schedules for daily, weekly, monthly, and quarterly tasks and develop employee checklists.
• Establish and monitor compliance with recycling and conservation specifications.
• Review labor costs, chemical cost per cover, daily expenses, and breakage; resolve discrepancies with Accounting and track actuals against budget.
• Prepare weekly schedules based on staffing guidelines and labor forecasts, adjusting to business demands while adhering to budget needs.
• Ensure employees report as scheduled, document lateness and absences, and coordinate staff breaks.
• Conduct pre-shift meetings and communicate information relevant to the day’s business.
• Inspect staff grooming and attire and correct deficiencies.
• Plan and ensure materials and equipment are ready for service; monitor staff performance and address deficiencies.
• Provide performance feedback, handle disciplinary matters, and counsel employees according to hotel standards.

Benefits

• Paid time off.
• Medical, dental, and vision insurance.
• 401K.
• Complimentary shift meal.
• Employee benefit card offering discounted rates in Accor hotels worldwide.
• Learning programs through the company’s Academy.
• Career development and national and international promotion opportunities.
• Opportunity to participate in Corporate Social Responsibility activities, such as Planet 21.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed