Executive Steward (FT)

Grand Traverse Resort and Spa•Acme, MI

28d

About The Position

The Executive Steward hires, trains, organizes, schedules, and supervises Stewarding staff to ensure duties are ready for execution, dish rooms are staffed according to business needs, and sanitation standards are maintained. The role oversees daily operations, department workload, equipment, purchasing, budget-related expenses, and preparation for banquet functions. The position also supports the resort’s environmental practices and performs other duties as assigned. The role requires regular coordination with the Banquet Chef and attendance at daily Banquet Event Order meetings and weekly Resume meetings. Supervisory duties include professional and timely delivery of disciplinary forms, scheduling position-related meetings, completing weekly schedules on time, and carrying out necessary ordering activities. Employment is subject to passing a background investigation and drug screen. Native American Preference applies.

Requirements

College degree or equivalent Food and Beverage/Stewarding Management experience.
At least 2 years of management experience in Food & Beverage.
Sense of timing and urgency; ability to prioritize obligations and complete tasks and projects in a timely manner.
Excellent written and verbal customer service and communication skills.
Highly motivated, positive attitude, and ability to multitask.
Ability to work with varied personalities while maintaining impartiality.
Ability to accept constructive criticism as a means of growth.
Computer knowledge and experience with Microsoft Word, Excel, Outlook, Micros POS systems, and payroll processes.
Ability to stoop, bend, lift, and carry racks weighing up to 40 pounds regularly.
Ability to stand for long periods and work shifts exceeding a typical 8-hour day.
Ability to interact with people beyond giving and receiving instructions.
Adaptability under stress in emergencies and ability to handle stressful situations while remaining focused and professional.
Ability to deal with difficult people without losing perspective and work productively under strict time restraints with variable deadlines.
Must pass a background investigation and drug screen as a condition of employment.

Nice To Haves

Previous hospitality industry experience as a supervisor is highly desired.

Responsibilities

Hire, train, organize, schedule, and supervise Stewarding staff.
Direct Stewarding staff in day-to-day operations and delegate work to manage departmental workload.
Pre-plan expense purchases for budgetary purposes and achieve budgeted figures where applicable.
Monitor and maintain equipment.
Participate in the food and beverage recycling program and follow the resort’s environmental practices.
Conduct walk-through inspections to maintain sanitation in accordance with state and local health codes.
Participate in purchasing cleaning chemicals and equipment.
Coordinate with the Banquet Chef on plating, chafing, and dish needs for each function.
Provide plating staff at banquet functions.
Clean and sanitize dumpster areas and report or schedule pest control issues.
Attend daily Banquet Event Order meetings and weekly Resume meetings.
Present disciplinary forms to employees professionally and promptly.
Attend and schedule meetings pertaining to the position.
Complete weekly scheduling on time and perform necessary ordering activities.
Perform other duties as assigned.