Executive Site Director

Mansfield Hall•Eugene, OR

1d•Onsite

About The Position

The Executive Director is accountable for the full performance of a Mansfield Hall site, including student experience, staff leadership, stakeholder communication, admissions partnership, retention outcomes, and operational continuity across a 7-day residential model. As a member of the Leadership Team, this role serves as the primary decision-maker for the site, responsible for maintaining consistency, managing risk, and ensuring delivery of high-quality, student-centered outcomes across all areas of programming while maintaining strong alignment with Mansfield Hall’s mission, values and neurodiversity-affirming approach. The Executive Director balances operational excellence, student experience, and team leadership, ensuring consistency, managing risk, and fostering a supportive, inclusive, and growth-oriented community for students, staff and families.

Requirements

Bachelor’s degree required, graduate degree preferred.
5-7+ years of progressive leadership experience in residential, educational, behavioral health, or related environments, with 3+ years in a role with full operational or site-level accountability.
Experience managing teams, staffing models, and performance across nontraditional schedules.
Demonstrated experience leading in high-pressure environments, including crisis response and decision-making under uncertainty.
Experience working directly with families or high-touch stakeholders in complex situations.
Strong background in coaching, supervision, and performance management.
Strong operational and organizational leadership skills, with the ability to manage complex systems, competing priorities, and follow-through across a 7-day residential environment.
Ability to build, manage, and maintain high-trust relationships with families, students, staff, and external partners, including navigating complex and escalated situations.
Demonstrated ability to make sound, timely decisions in fast-paced and high-pressure environments, including situations with incomplete information.
Strong communication skills, including the ability to synthesize information, set clear expectations, and deliver direct feedback across diverse stakeholders.
Ability to lead through conflict, hold boundaries, and manage difficult conversations with professionalism and consistency.
Strong problem-solving and critical thinking skills, with the ability to assess risk, identify solutions, and implement effectively.
Ability to operate with a high degree of autonomy while maintaining alignment with organizational standards and leadership expectations.
Financial and operational awareness, including understanding how staffing, programming, and decision-making impact sustainability and performance.
Commitment to inclusive, student-centered programming while maintaining accountability for outcomes and team performance.
Work involves standing and walking for brief periods of time, but most duties are performed from a seated position.
There is potential for eye strain from reading detailed materials and computer work.
The ability to lift up to 30 pounds (office equipment, paper, etc.) is required.
Work normally requires finger dexterity and eye-hand coordination to operate computer keyboards at a moderate skill level.
Repetitive motion injuries may occur.
Maintaining respectful, effective communication with co-workers and students, embracing our inclusive community values, and always acting in a manner that protects the privacy and integrity of our students.

Nice To Haves

graduate degree preferred

Responsibilities

Own end-to-end site performance across a 7-day residential model, including evenings and weekends.
Ensure consistent delivery across core program domains of Living, Learning, Giving, and Engaging.
Design and maintain staffing coverage and leadership presence across all program hours.
Drive operational consistency, visibility, and follow-through across the team.
Lead a safe, supported, and engaging culture for students and staff, grounded in a mentor mindset of high support and high accountability, restorative practices, and Mansfield Hall values and models.
Lead student engagement, progress, and overall experience.
Monitor satisfaction and proactively address risks to retention.
Manage complex student situations with sound judgment and timely decisions.
Ensure high-quality, consistent program delivery across all students.
Foster a strengths-based, student-centered community grounded in belonging, accountability and wellbeing.
Partner with Admissions to support inquiry conversion, including prospective student engagement and site visits.
Ensure site readiness to deliver a strong prospective student and family experience.
Oversee student onboarding and transition processes, including orientation and re-enrollment planning.
Provide feedback on student fit, trends, and opportunities for improvement.
Serve as primary point of contact for families, including escalated situations.
Build and maintain strong relationships with students, families, and external partners.
Communicate clearly around expectations, boundaries, and student progress.
Lead response to critical incidents, where relevant through a restorative justice lens, including student mental health and safety concerns.
Maintain on-call accountability for decision-making, response, and follow-through.
Identify, assess, and escalate risks appropriately.
Ensure staff are trained and prepared to respond to crises using trauma-informed and de-escalation approaches.
Lead, develop, and hold accountable a multidisciplinary team.
Establish clear expectations, roles, and performance standards.
Oversee hiring, onboarding, and staffing strategy in partnership with People Operations.
Partner on site budget development and management.
Align staffing and operations with financial goals and sustainability.
Support retention and enrollment outcomes through strong program execution.
Contribute to organizational strategy and cross-site alignment.
Ensure site operations align with organizational standards.
Bring forward insights, risks, and opportunities to leadership.

Benefits

Generous PTO for vacation, illness, and life events.
Two-week paid Winter Break in addition to PTO.
Paid and unpaid leave options, including medical, family, and bereavement leave.
Employer-funded short-term disability (up to 4 weeks at 100% pay) and long-term disability coverage.
Two medical plan options with employer-paid premiums and HSA contribution option.
Employer-funded wellness benefit for fitness, mental health, dental/vision, and more (rolls over annually).
Dental and vision coverage options.
Employer-paid life and AD&D insurance, with voluntary additional coverage.
401(k) with Safe Harbor employer match.
Free meals and drinks during on-site shifts.
Cell phone and internet support for approved roles.
Work-related expenses covered or reimbursed.