Executive Sales & Artistry (Pacific Northwest)

Charlotte Tilbury•Seattle, WA

19h•$100,000 - $110,000•Hybrid

About The Position

Charlotte Tilbury Beauty is seeking a driven, passionate Sales & Artistry Executive (Pacific Northwest) to represent the brand through sales, education, and artistry within a large multi-retailer territory. This role is responsible for the effective and efficient operations of the Charlotte Tilbury account in both Department and Specialty stores, acting as an ambassador for the brand and embodying its values: Professional, Proactive, Passionate, Prescriptive, and Potential. The primary goal is to achieve optimal financial results by maximizing sales potential and ensuring superior customer service. This includes overseeing daily counter operations, strategizing for future needs, and executing excellence in sales, brand engagement, merchandising, operations, training, and retailer relationships. The role requires exuding passion and enthusiasm to drive territory sales and strengthen brand awareness.

Requirements

3+ years of Beauty/Luxury industry experience
3+ years of Beauty/Luxury retail management
Demonstrated ability in creating sales strategy and consistently achieving sales plans
Ability to travel 75%
Must be able to create winning partnerships with retailers
Demonstrated success in developing winning teams
Must possess strong strategic thinking and decision-making skills
Ability to work independently with integrity and efficiently in a productive environment
Intermediate skills in MS Office including MS Word, Excel, and Outlook
Excellent communicator, both written and oral

Responsibilities

Drive financial results in store to meet and exceed plan, including Key Performance Indicators (KPIs) such as Average Unit Sales (AUS), Mix of Business (MOB), Sales Plan, door ranking, and product ranking.
Determine individual and team sales targets and work with direct reports to agree on sales objectives.
Inspire and motivate non-CT payroll door teams to drive sales via the Tilbury Touch when the Sales & Artistry Executive is not present.
Analyze business performance and proactively suggest improvement opportunities through artistry, education, and operations.
Act as a specialist among retail artistry brands, demonstrating entrepreneurial spirit within company guidelines.
Think creatively to ensure business growth year over year.
Consistently promote the Tilbury Touch to the team and customers.
Participate in regional meetings, team conference calls, and regular touch bases to share best practices and create solutions.
Lead by example to promote the Tilbury Touch and exceptional customer service to drive brand awareness.
Identify ways to improve Charlotte Tilbury service extended through retail employees via in-store support, training, and eventing.
Manage customer queries, using sound judgment to achieve positive outcomes.
Collaborate with the Education and Artistry team to ensure continuous training and development for all accounts, meeting Charlotte Tilbury standards in service and artistry.
Extend exceptional customer service beyond the in-store experience, including makeup applications, promoting Charlottetilbury.com, and proactive clienteling.
Improve and evolve personal artistry skills to lead by example.
Help provide an atmosphere that motivates and inspires MAGIC service, both internally and externally.
Maintain a professional appearance and ensure the team aligns with the CT dress code.
Proactively anticipate staffing needs, including sourcing and selecting talent.
Recruit and hire makeup artists and customer service professionals who embody the Charlotte Tilbury brand.
Facilitate high-impact trainings, including key in-store Retailer trainings.
Manage and lead Sales and Artistry Coordinators through ongoing coaching and development, overseeing their performance.
Build a bench of candidates for growth through consistent development and investment.
Create a positive, cohesive, cooperative team culture in store.
Create and maintain an atmosphere of open and positive communication, professionalism, and creativity.
Recognize and celebrate great performance.
Implement door development plans and schedule support to address business growth needs.
Manage scheduling priorities for Sales and Artistry Coordinators and Freelancers.
Manage Freelance budget and ensure timely payroll processing.
Ensure the counter is customer-ready from open to close.
Maintain required inventory levels and accurate stock files, escalating needs as directed.
Schedule to optimize coverage according to customer flow and business needs.
Control store expenses within budget guidelines.
Ensure adherence to company cash loss prevention procedures and security policies.
Implement visual merchandising, new launch displays, and collateral placement.
Maintain excellent counter hygiene standards.
Maintain technology on counter (screens, iPad, music).
Raise operational issues for timely resolution.
Ensure timely submission and accuracy of expenses, financial tracking, and company-owned asset forms.
Complete all administrative assignments by their due date.
Establish and develop cooperative and mutually respectful relationships with the entire store team.
Maximize ROI by scheduling time in store during peak business hours, including weekends.
Build meaningful relationships through strong communication, reliability, and partnership.
Maintain store standards and policies at all times.
Proactively suggest win-win opportunities to drive sales within the store.