Executive Robotic Sales Program Management- Robotic Surgical Technologies (Texas)

Medtronic•Dallas, TX

1d•Remote

About The Position

This is a remote position where the candidate will be required to reside within the territory (Texas) and drive to multiple accounts throughout the region. The HUGO™ RAS Program Manager (RPM) is responsible for driving the successful adoption, operational excellence, and utilization growth of the HUGO™ Robotic-Assisted Surgery (RAS) platform across assigned accounts. This strategic field-based role ensures seamless collaboration between clinical teams, hospital stakeholders, and Medtronic functions to deliver best-in-class program performance and surgeon satisfaction. The RPM will collaborate closely with hospital leadership, surgical teams, commercial representatives, and Medtronic’s field support to maximize program impact and deliver exceptional value. The role involves travel up to 75% to hospital sites and case observation centers.

Requirements

High School Diploma (or equivalent) AND 12+ years experience OR Associate’s Degree AND 10+ years experience OR Bachelor’s Degree AND 8+ years experience
Relevant sales, clinical, or related experience in medical devices, medtech, healthcare, or life sciences
Experience in working with Surgical teams in Operating Rooms
Experience in medical device commercialization efforts (sales, marketing, clinical) having managed products or services used in the operating room
Strong communication, presentation, business and analytical skills
Valid driver's license

Nice To Haves

Bachelors degree with a minimum of 8 years of medical device sales and program management experience and expert level knowledge of company products and service
Experience with robotic-assisted surgery platforms.
Demonstrated success in change management and clinical adoption.
Familiarity with Medtronic’s Surgical Robotics business and product portfolio.
Ability to solve complex problems across multiple functions
For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required.

Responsibilities

Monitor and promote robotic case volume and case mix.
Monitor and analyze trends, proactively drive expansion opportunities and address downward trends.
Lead annual expectation-setting and regular program review meetings with hospital leadership and surgical departments.
Track and report performance against KPIs, leveraging NPS feedback to enhance user experience.
Integrate the HUGO RAS program into broader surgical account plans and commercial objectives.
Collaborate with commercial teams to support capital planning, Software & Hardware upgrades, contract renewals, and digital solution deployment.
Act as the primary escalation point for operational, clinical, or commercial issues, coordinating resolution across teams.
Own program quality management, ensuring all issues are documented and addressed in the Medtronic Quality System.
Maintain regular touchpoints with HUGO RAS users; attend procedures and collect structured feedback.
Support user retention, drive increased user utilization, proactively when trending is not positive, and convert new surgeon candidates by demonstrating workflow benefits.
Facilitate participation in HUGO user groups, masterclasses, and skill development opportunities.
Ensure readiness for all scheduled robotic cases, including staffing, system, and instrument availability.
Oversee field inventory management, anticipate needs, and resolve discrepancies for uninterrupted execution.
Download, archive, and analyze tower log data to support program optimization.
Lead additional cohort onboarding and skill development for future users and staff via structured pathways.
Coordinate simulation training, dry-lab activities, live case mentorship, and proctorship management.
Act as the local lead for new technology and indication launches, ensuring operational and training readiness.