Executive Operations Specialist

Flatiron Health • Durham, NC

28d • Hybrid

About The Position

We are looking for a highly adaptable, proactive, and polished Executive Operations Specialist to join our team in Durham, NC. This unique role sits within the Executive Operations Team and serves as a critical administrative force for our Executive Team (ET) members. Primary responsibilities include seamless, high-level executive support coverage and dedicated assistance for members of Flatiron’s executive team (ET) when their primary Executive Operations partners are on vacation, leave, or managing peak workloads. When not actively covering dedicated ET desks, you will also provide support for our Shared Services programs, ensuring operational continuity and efficiency across the broader organization.

Requirements

• 2-6+ years working in executive administration, operations, or a high-touch shared services environment (experience supporting C-suite or VP-level executives is highly preferred).
• Proven ability to "plug and play" into different executive styles, workflows, and personalities with minimal ramp-up time.
• Absolute integrity and experience handling sensitive corporate, financial, and personal information.
• Exceptional written and verbal communication skills, with a polished and professional demeanor.
• Proficiency with enterprise tools (e.g.Google Workspace, Concur, and Slack).

Nice To Haves

• Experience supporting executives remotely including internationally
• Experience designing and implementing shared administrative services (travel, meeting management, publications, event management, etc.).
• You have or are interested in pursuing a certification as a Certified Administrative Professional (CAP), Professional Administrative Certification of Excellence (PACE), Project Management Professional (PMP) or related credential.

Responsibilities

• Step in to provide dedicated, top-tier administrative and operational support to ET members during Executive Operation team member absences or leaves.
• Masterfully manage complex, rapidly shifting ET calendars across multiple time zones, prioritizing customer requests, critical meetings, and conflict management and resolution.
• Arrange and oversee comprehensive domestic and international travel itineraries, including flights, lodging, ground transportation, and visa requirements (where applicable).
• Prepare, submit, and track accurate expense reports in compliance with corporate policies.
• Handle confidential correspondence, prepare meeting materials, and manage special projects as directed by the ET member you are supporting during coverage windows.
• Collaboratively support the Executive Operations Shared Services functions with high-priority administrative programs, data entry, and detailed documentation.
• Identify bottlenecks in current executive workflows and help implement standardized best practices across the Executive Operations department.
• Assist the Event Management shared service team in planning and executing large-scale corporate events, board meetings, or team-building initiatives as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Education Level: No Education Listed