Executive Operations Manager, CEO Office

Clinton Health Access Initiative•or CHAI Program Country,

About The Position

The Clinton Health Access Initiative, Inc. (CHAI) is a global health organization committed to its mission of saving lives and reducing the burden of disease in low-and middle-income countries. CHAI was founded in 2002 in response to the HIV/AIDS epidemic with the goal of dramatically reducing the price of life-saving drugs and increasing access to these medicines in the countries with the highest burden of the disease. Over the following two decades, CHAI has expanded its focus. Today, along with HIV, CHAI works with its partners to prevent and treat infectious diseases such as COVID-19, malaria, tuberculosis, and hepatitis. CHAI's work has also expanded into cancer, diabetes, hypertension, and other non-communicable diseases, and CHAI works to accelerate the rollout of lifesaving vaccines, reduce maternal and child mortality, combat chronic malnutrition, and increase access to assistive technology. CHAI is investing in horizontal approaches to strengthen health systems through programs in human resources for health, digital health, and health financing. With each new and innovative program, CHAI's strategy is grounded in maximizing sustainable impact at scale, ensuring that governments lead the solutions, that programs are designed to scale nationally, and learnings are shared globally. At CHAI, our people are our greatest asset, and none of this work would be possible without their talent, time, dedication, and passion for our mission and values. CHAI is a highly diverse team of enthusiastic individuals across 40 countries with a broad range of skill sets and life experiences. CHAI is deeply grounded in the countries we work in, with the majority of our staff based in program countries. CHAI is an Equal Opportunity Employer, and is committed to providing an environment of fairness, and mutual respect where all applicants have access to equal employment opportunities. CHAI values diversity and inclusion, and recognizes that its mission is best advanced by the leadership and contributions of people with diverse experience, backgrounds, and culture.

Requirements

Bachelor's degree plus 5–7 years of relevant experience, including experience supporting senior executives
Demonstrated ability to work independently: anticipating needs, exercising judgment, and owning workstreams end-to-end with minimal oversight
Ability to manage highly sensitive information and communications with discretion
Exceptional writing skills, with the ability to produce polished briefing documents, talking points, and executive materials
Detail-oriented, with a demonstrated ability to manage complex projects involving multiple stakeholders simultaneously
Highly motivated and resourceful, able to work independently and self-motivate in a fast-paced environment
Ability to communicate effectively with people of varied professional and cultural backgrounds, including very senior external counterparts
Proficient with AI tools and eager to apply them to work faster and produce better output
High proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook); proficiency with Smartsheet and Box a plus
Exceptional representative of CHAI both internally and externally
Deep understanding of and commitment to CHAI's work, culture, and values; the ideal candidate embodies CHAI's values in their day-to-day work managing the matrix
Exceptional interpersonal skills and the ability to manage complex relationships, including with very senior external counterparts

Nice To Haves

Experience with Board, governance, or high-level stakeholder engagement strongly preferred
Previous experience working remotely with a decentralized team, or working in or supporting a CHAI country office, highly desired

Responsibilities

Manage the CEO's calendar, ensuring it reflects his actual priorities; schedule calls, meetings, and travel; advise on where he should engage versus delegate, flag structural issues and risks
Coordinate international and domestic travel logistics: flights, accommodation, ground transportation, visas, country-specific entry/exit requirements, and communication with country teams and partners
Prioritize across major moments (WHA, UNGA, key donor engagements) and manage complex, last-minute changes to multi-country itineraries
Produce high-quality briefing notes, background research, and talking points in advance of key internal and external meetings, ensuring the CEO is consistently well-prepared
Track receipts and prepare and submit monthly expense reports
Manage scheduling, logistics, and communication with internal and external partners, including tracking and sharing agenda items, meeting objectives, and pre-reads with relevant stakeholders
Track progress against the CEO's OKRs; conduct monthly “time audits” to map his time spent against his priorities
Create a weekly look-ahead of the CEO's schedule and priorities, and share with relevant leadership
Own the logistics, scheduling, and communications for quarterly Board meetings and Board committee meetings
Coordinate development of Board agendas, meeting materials, and documentation (e.g., CEO communications, presentation content), working closely with the Comms team to ensure quality, consistency, and narrative alignment
Manage day-to-day communications with Board members with discretion
Partner with the General Counsel to manage Board administration and governance operations, including scheduling, records, resolutions, and compliance with governance requirements
Develop and drive a strategy to strengthen Board engagement between meetings – improving the cadence and quality of Board member touchpoints, tracking follow-ups, and helping the CEO deepen individual Board relationships
Support logistics around Board composition and succession planning – track upcoming vacancies and term limits, help develop a strategy to identify and recruit candidates, and develop documentation to support the onboarding of new members
Prepare tailored briefing documents for the CEO ahead of Board and Board member engagements
Design and coordinate a CHAI alumni network, building the infrastructure to keep former staff connected to CHAI as advocates, partners, and prospective donors
Conduct research and analysis to support high-impact strategic initiatives in partnership with the Chief of Staff and senior leadership
Provide project management support for special projects, including internal stakeholder management, development of meeting materials, and drafting of internal communications
Plan and execute logistics for internal meetings and external convenings at domestic and international locations