Executive Officer, Information Technology (Business Operations)

Los Angeles County Metropolitan Transportation Authority•Los Angeles, CA

About The Position

The Executive Officer, Information Technology (Business Operations) assists the Chief Information Technology Officer (CITO) in executing the overall functioning of Metro’s Information Technology Services (ITS). The role supports and leads internal ITS staff in delivering technology infrastructure that supports communications with the public and near-real-time information for Operations, other business units, partners, and the public to improve mobility and the trip experience. The position provides strategic leadership for Metro’s use of information technology, directs progress toward ITS strategic goals, advises the CITO, and oversees technology architecture, infrastructure planning and engineering, daily operations, and service delivery. It also oversees administrative functions such as budgeting, procurement, policies, and procedures; coordinates contractors and consultants; represents Metro in external and interdepartmental forums when needed; and communicates initiative status to Board of Directors staff and senior leadership. The role participates in information security, disaster recovery, and safety programs and supervises, trains, and motivates assigned staff. This classification is at-will, and the incumbent serves at the pleasure of the hiring authority. The position contributes to Metro’s Equal Employment Opportunity policies and programs. The physical demands described include desk-based work, use of telecommunications devices, and spoken communication in English. Metro provides reasonable accommodation to enable individuals with disabilities to perform essential functions. Interviews are projected for the week of November 16, 2026; dates may change.

Requirements

A combination of education and/or experience that provides the knowledge, skills, and abilities required to perform the essential functions; additional experience may substitute for required education on a year-for-year basis.
Eight years of relevant senior management-level experience administering information systems.
Bachelor’s degree in Computer Science, Information Systems, Business Administration, or a related field, or qualifying substituted experience.
Valid California Class C Driver License or ability to use an alternative method of transportation when needed for job-related essential functions.
Knowledge of information technology systems, including advanced technology, systems integration, hardware, software, and emerging technologies.
Knowledge of applicable local, state, and federal laws, rules, and regulations governing information systems in public agencies, including PCI-DSS, HIPAA (spelled “HIPPA” in the posting), and personally identifiable information requirements.
Knowledge of cybersecurity best practices, Project Management Lifecycle, and Systems Development Lifecycle.
Knowledge of public-agency budget, procurement, contract procedures, and administration; long-range information systems strategic planning; organizational behavior; and modern management theory.
Skill in planning, organizing, and directing information systems functions; analyzing situations and resolving problems; overseeing large-scale, cross-business-unit projects; determining strategies; and thinking strategically and innovatively.
Skill in exercising sound judgment and creativity, using computers and technology for decision-making, communicating orally and in writing, preparing executive reports, interacting professionally with employees, Board members, and external representatives, and resolving conflict.
Ability to lead multidisciplinary groups, organize and prioritize limited resources, manage large and complex projects, and represent Metro professionally at external events.
Ability to interpret and apply laws, regulations, policies, procedures, contracts, budgets, and labor-management agreements; prepare comprehensive reports and correspondence; and develop and manage multimillion-dollar budgets.
Ability to plan financial and staffing needs, make financial decisions within a budget, and supervise, train, lead, coach, and motivate staff.
Ability to travel to offsite locations within a reasonable timeframe and read, write, speak, and understand English.
Meet the position’s physical demands, including sitting at a desk or table, operating a telephone or other telecommunications device, and communicating through speech in English.

Nice To Haves

Master’s degree in a related field.
Professional or industry certifications preferred, such as Project Management Professional (PMP), Cisco Certified Network Professional (CCNP), Cisco Certified Internetwork Expert (CCIE), Cisco Certified Network Associate (CCNA), FCC Radio License, Certified Information Systems Security Professional (CISSP), or Certified Information Security Manager (CISM).
Experience providing strategic leadership for complex technology systems and strategic digital transformation initiatives.
Experience implementing technologies within a transit authority or public sector organization.
Experience overseeing technology governance frameworks, a Project Management Office (PMO), and budget administration.
Experience presenting to senior leadership, a Board of Directors, and elected officials.

Responsibilities

Assist the CITO in the overall functioning of Metro’s Information Technology Services and lead internal ITS staff.
Provide strategic leadership, assistance, and direction for Metro’s use of information technology.
Plan and manage progress toward ITS strategic goals and objectives.
Advise the CITO on developing and enforcing information technology throughout Metro.
Provide technology insight for public-facing innovation initiatives.
Assist in forecasting information systems needs, including hardware, software, and staffing.
Oversee technology architecture and infrastructure planning and engineering.
Oversee IT infrastructure daily operations and service delivery.
Oversee department administrative functions, including budget development, procurement, policies, and procedures.
Direct preparation of Requests for Proposals for assigned projects.
Coordinate contractors and consultants in the study, design, development, implementation, and maintenance of information systems and related projects.
Represent Metro before outside agencies, organizations, and interdepartmental task forces and committees in the CITO’s absence.
Interface with Board of Directors staff and senior leadership to communicate the status of agency initiatives and prepare written and oral reports as required.
Participate in the department’s information security, disaster recovery, and safety programs.
Supervise, train, lead, coach, and motivate assigned staff.
Perform other related job duties as required.
Contribute to carrying out Metro’s Equal Employment Opportunity policies and programs.