Executive, New Business Development

Grupo Ferré Rangel•Guaynabo, PR

3d•Hybrid

About The Position

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. The Executive, New Business Development position is a Full time, Regular position.

Requirements

Bachelor's Degree in Business Administration, Marketing, Communications, Sales, or a related field. Equivalent professional experience may be considered.
Minimum of three (3) years of successful experience in Business Development, B2B Sales, Strategic Sales, or New Business Acquisition.
Strong understanding of commercial operations and end-to-end sales processes.
Demonstrated success in prospecting and closing new business opportunities.
Proven experience managing complex B2B sales cycles.
Strong consultative selling, negotiation, and relationship-building skills.
Excellent verbal, written, presentation, and interpersonal communication skills.
Strong analytical, organizational, and time management skills.
Ability to work independently while managing multiple opportunities simultaneously.
Fully bilingual (English and Spanish), both written and verbal.
Proficiency in Microsoft Office Suite.

Nice To Haves

Experience selling BPO, Contact Center, Customer Experience (CX), Business Services, Technology, Staffing, Outsourcing, or other complex business solutions is highly preferred.

Responsibilities

Identify, research, and prospect organizations that can benefit from our Contact Center solutions.
Develop and execute strategic business development plans to generate qualified leads and achieve new business revenue objectives.
Build and maintain a robust sales pipeline through cold calling, networking, referrals, digital outreach, industry events, and strategic partnerships.
Conduct discovery meetings to understand prospective clients' operational challenges, customer experience needs, and business objectives.
Present the company's Contact Center, Customer Experience, and Business Support solutions through consultative sales conversations.
Develop customized proposals and commercial solutions aligned with each client's operational and financial goals.
Lead the full sales cycle, including prospecting, qualification, proposal development, pricing discussions, contract negotiations, and closing.
Build and maintain strong relationships with executive-level decision-makers, including Operations, Customer Experience, Human Resources, Procurement, and C-suite leaders.
Collaborate with Operations and other internal stakeholders to ensure proposed solutions are operationally feasible and successfully implemented.
Ensure a seamless transition of newly acquired clients to the Operations and Client Success teams following contract execution.
Maintain accurate opportunity tracking, pipeline management, sales forecasts, and customer interactions.
Represent the organization at conferences, networking events, and industry associations to strengthen market presence and generate new leads.
Prepare regular reports on sales performance, pipeline health, forecast accuracy, and business development activities.
Consistently achieve or exceed established sales quotas, revenue goals, and key performance metrics.
Act as a brand ambassador by maintaining a high level of professionalism and fostering long-term relationships with prospective clients and business partners.
Complies fully and consistently with the Company's standards, policies, and procedures and the local and federal laws applicable to our industry, business, and employment practices.
May perform other duties and responsibilities as assigned, in accordance with the education and experience requirements contained in this document.