Executive/Membership Assistant

Cherry Hills Country Club•Cherry Hills Village, CO

8d•Onsite

About The Position

The Executive / Membership Assistant serves as the Reception Supervisor while providing administrative support to the General Manager, Director of Membership, and Club management team. This highly visible position ensures every member and guest is welcomed with warmth, professionalism, and personalized service while fostering exceptional first and last impressions. Working collaboratively across all Club departments, the Executive / Membership Assistant supports membership administration, Club governance, and recurring administrative processes that contribute to an exceptional member and employee experience. The ideal candidate is exceptionally organized, proactive, detail-oriented, and passionate about hospitality. Success in this role is achieved through thoughtful communication, operational excellence, collaboration, and an unwavering commitment to personalized member service.

Requirements

Minimum three years of progressively responsible administrative experience, preferably within a private club, hospitality, luxury service, or professional office environment.
Leadership experience training, coaching, scheduling, or supervising employees preferred.
Exceptional organizational skills with the ability to manage multiple priorities while maintaining accuracy and attention to detail.
Outstanding written and verbal communication skills with the ability to interact professionally with members, guests, Board members, vendors, and employees.
Strong proficiency in Microsoft Office Suite, including Outlook, Word, Excel, and PowerPoint.
Demonstrated professionalism, integrity, discretion, and sound judgment while handling confidential information.
Commitment to hospitality, teamwork, continuous improvement, and delivering personalized service consistent with the standards of Cherry Hills Country Club.

Nice To Haves

Experience with Canva, Adobe Acrobat, Diligent, DocuSign, Northstar, Zoom, Teams, and similar software platforms preferred.

Responsibilities

Serve as Reception Supervisor by providing leadership and daily operational oversight while ensuring every member and guest experiences an exceptional first and last impression.
Recruit, train, schedule, coach, and supervise Reception staff while fostering a culture of hospitality, professionalism, accountability, teamwork, and continuous improvement.
Ensure Reception consistently delivers warm, personalized, and efficient service while serving as the Club's central communication hub.
Develop, maintain, and improve Reception Standard Operating Procedures, training manuals, emergency procedures, checklists, and departmental resources.
Maintain the Reception Department to the highest standards of organization, cleanliness, professionalism, and operational readiness.
Oversee recurring Reception responsibilities including management schedules, member birthday cards, event name tags, mail distribution, lost and found, deposits, and other administrative functions.
Review daily reservations, member preferences, and special occasions to identify opportunities for personalized recognition and exceptional service.
Maintain Hours of Operation guides, internal telephone directories, emergency contacts, and other operational reference materials in partnership with Communications and Facilities.
Collaborate with Member Services, Golf Operations, Transportation, Security, Facilities, and Communications to ensure seamless arrival and departure experiences while supporting transportation coordination, investigations, errant golf ball claims, and other operational initiatives.
Remain flexible and willing to assist throughout the Club, recognizing that collaboration and teamwork are essential to delivering an exceptional member experience.
Provide administrative support for the processes that guide the Club's membership experience from candidate consideration through member onboarding and ongoing engagement.
Assist with the administrative aspects of the membership process, including candidate surveys, letters of recommendation, Membership Committee reporting, Diligent administration, DocuSign workflows, correspondence, and membership records.
Prepare Membership Committee meeting materials, presentations, reports, name tags, tent cards, and supporting documentation while ensuring meeting spaces are prepared to the Club's standards.
Coordinate new member onboarding activities, including invitations, orientation scheduling, welcome packets, membership folders, orientation supplies, and inventory.
Maintain member records, biographies, family information, preferences, and recognition notes within Membership files, Northstar, Cherries, and other Club systems.
Support member recognition initiatives including Member Spotlights, birthday cards, milestone recognition, anniversaries, floral arrangements, condolence acknowledgements, and other personalized communications.
Provide administrative support for the Palmer Scholarship, Evans Par Program, Holiday Fund, and other Membership initiatives.
Assist with purchasing, inventory, and organization of Membership supplies, orientation materials, recognition items, floral purchases, commemorative books, ribbon inventory, and other departmental resources.
Recommend improvements that enhance organization, efficiency, and the overall member experience.
Manage office administration including purchasing, inventory, FedEx shipments, postage systems, printing equipment, roster production, and other administrative support functions.
Coordinate administrative support as requested for the Board of Directors, Executive Committee, Membership Committee, Advisory Teams, and Club management, including meeting coordination, agendas, Outlook invitations, reports, presentations, meeting minutes, supporting documentation, and follow-up.
Prepare correspondence, reports, presentations, spreadsheets, research, and other executive materials as requested utilizing Microsoft Office, Canva, Adobe Acrobat, and related software platforms.
Manage the Club's Verizon business account, including invoices, reconciliation, insurance claims, user management, and device administration.
Assist with administration of all Club licenses and permits, including liquor, tobacco, sales tax, and other regulatory requirements by coordinating renewals, documentation, payments, compliance, and required postings.
Support General Manager with administration for Forbes Standards, Who’s Next, and Town Hall meetings.
Coordinate recurring internal communications, staff recognition initiatives, employee suggestions, and positive member feedback that promote employee engagement and continuous improvement.
Collaborate with Communications to ensure Club signage, printed materials, presentations, and communications reflect the Club's Branding Guide.
Support Human Resources with onboarding, offboarding, new hire orientations, and other employee engagement projects.
Handle confidential information with professionalism, discretion, and sound judgment.
Contribute to Board reporting, operational research, process improvements, and special projects as assigned.