Executive Meeting Manager

Nobu Hotel Chicago•Chicago, IL

5d•Onsite

About The Position

The Executive Meetings Manager reports to the Director of Sales & Marketing and will engage with Sales and Operations professionals throughout the hotel. The primary role of the EMM is to plan, solicit, book, service, and coordinate group meetings to enable the hotel to meet and/or exceed revenue goals in rooms, ancillary services, and fees. This position offers growth opportunity that can lead to either a Conference Service Manager or Group Sales Manager position.

Requirements

Excellent oral and written communication skills.
Demonstrates independent problem-solving skills and identifies process improvements needed.
Strong knowledge of Microsoft Office, Excel, and Delphi/Salesforce.
FDC -Strong work ethic and professional focus; High level of integrity and discretion.
Ability to work extended hours based on business needs, with physically demanding responsibilities such as walking, standing, carrying, and lifting throughout the extended shift.
Ability to push, pull, and lift up to 20 pounds on an occasional basis.
High school diploma or equivalent vocational training certificate required.
Basic understanding of Food & Beverage operations.
Ability to utilize computer software and hardware required.
Ability to easily maneuver on computer keyboard required.
Must be customer-service oriented and have excellent hospitality skills.

Nice To Haves

Some college or college degree preferred.
Degree in hospitality management preferred.
2 years or more experience in hotels and Sales/Marketing.

Responsibilities

Manage all group room blocks and rooming lists in Hotel Front Office System and Delphi, while working to optimize inventory and maximize revenue.
Assist with follow-up on cut-off dates, billing, and other logistical requirements for incoming groups and events.
Ensure accurate set-up of group billing and special requests at the time of turnover.
Manager all VIP guestroom accommodations and amenities.
Maintain accurate, legible records and files in Delphi.
Responsible for meeting space, room set up, ancillary service items, and audio-visual requirements.
Communicate and work with Preferred Food & Beverage vendors as appropriate to ensure client satisfaction.
Collaborates with all other operational departments to communicate group details via the group resume pertaining to arrival/departures, billings, special requests, etc.
Execute assigned sales reporting and ensure all deadlines are met.
Follow-up on all special projects and assignments given by the DOSM.
Create group booking links for reservations or confirm them with the reservation coordinator.
Solicit, negotiate, book, and service new and repeat business through telemarketing, mailings, referrals, etc. to maximize room and all revenues opportunities.
Plan, upsell and detail the meeting/function with the client, including space requirements, times, equipment, menus, billing instructions, etc.
Complete the contracts, prepare areas in the hotel, and resolve any issues, complaints, and/or problems to ensure quality product delivery and customer satisfaction.
Participate in daily business review meetings, pre-convention meetings, training, and other sales-related meetings.
Other responsibilities as assigned.
All Associates are required to fully comply with hotel and departmental rules, regulations and policies for the safe, secure, effective and environmentally friendly operation of the hotel facilities.
Attend and participate in all hotel and/or departmental meetings, training sessions and other information meetings.
Comply with hotel grooming standards for both uniformed and non-uniformed associates.
Comply with hotel service and behavioral standards towards our guests, vendors and fellow colleagues, including, but not limited to ensuring proper phone etiquette, courteous and respectful behavior and maintaining a friendly and positive attitude.
Perform additional duties as requested by the General Manager.