Executive Meeting Manager

Concord Hospitality Enterprises•Raleigh, NC

About The Position

As the Executive Meeting Manager, you will be responsible for providing the highest levels of customer service to internal partners and external clients. This role requires quick, timely, and professional responses to all communications, delivering clear and concise information representative of Concord Hospitality. You will demonstrate excellent time management, self-motivation, proactive planning, and organizational savvy with a keen focus on detail. A key part of this role involves maintaining existing accounts and developing new business for the hotel. You will effectively monitor and manage all aspects of pre-event, event, and post-event details, including tracking room blocks, meeting space, concessions, group history, contract clauses, event orders, and billing details. Attending customer functions as needed and collaborating with internal and external partners to forecast revenues and maximize hotel income are also essential. Gaining knowledge of the hotel's food and beverage offerings, function space, and audio-visual capabilities is crucial for event success. You will consistently attain sales activity and individual revenue goals, utilizing digital sales systems and conceptual sales processes like Delphi, CI/TY, and PMS. Participation in internal meetings, conference calls, and reporting is expected. The role emphasizes teamwork, an entrepreneurial spirit, and a commitment to making the best decisions for the hotel. You will also be responsible for your own career development, seeking training and opportunities for growth.

Requirements

Highest levels of customer service to internal partners and external clients.
Quick, timely, and professional responses to all communications.
Clear and concise communiqué representative of Concord Hospitality.
Excellent time management, self-motivation and proactive planning.
Organizationally savvy with a keen focus on detail.
Ability to maintain existing assigned accounts/segments and develop new business.
Ability to monitor and manage pre-event, event, and post-event details.
Ability to track, detail, and communicate event particulars (room blocks, meeting space, concessions, group history, contract clauses, resumes, event orders, BEOs, billing details).
Willingness and ability to attend customer functions.
Ability to accurately forecast group rooms and F&B revenues.
Understanding of strategies to maximize released space and rooms and impact hotel revenues.
Knowledge of hotel’s food and beverage products, pricing, and presentation.
Knowledge of hotel’s function space, audio visual, and other event-related details.
Attainment of sales activity goals and individual revenue goals.
Proficiency in digital sales systems and conceptual sales processes (e.g., Delphi, CI/TY, PMS, sales call process).
Understanding of hotel’s sales strategies (e.g., Marketing Plan, rates, budgeted goals).
Ability to implement tools and resources to accomplish goals and complete duties.
Preparation for and participation in internal meetings, conference calls, reporting, planning, and training.
Ability to work in a unified and collaborative way, fostering teamwork.
Entrepreneurial spirit to make the best possible decisions for the hotel.
Ownership of career development, advocating for training and job opportunities.
Ability to carry out reasonable requests made by Management.
Compliance with company’s policies and procedures.

Responsibilities

Provide the highest levels of customer service to internal partners and external clients.
Respond in a quick, timely, and professional manner to all internal partners and external customers and deliver clear and concise communiqué that is representative of Concord Hospitality via all avenues of communication.
Demonstrate excellent time management, self-motivation and proactive planning, and endeavor to be organizationally savvy with a keen focus on detail.
Satisfactorily maintain existing assigned accounts/segments and work diligently to develop new business for hotel.
Effectively and efficiently monitor and manage all aspects of the pre-event, event, and post-event details: Track, detail, and communicate the particulars of each assigned event and group -- including but not limited to -- room blocks, meeting space, special concessions, group history and other reports, cut-off and other key dates, contract clauses, group resumes, event orders and BEO’s, billing details, and other integral aspects of groups and events.
Be willing and able to attend customer functions as needed.
Work with internal and external partners to accurately forecast group rooms and F & B revenues, as well as understand the conditions and strategies that will maximize released space and rooms and impact hotel revenues.
Gain knowledge of hotel’s food and beverage products, pricing, and presentation, and learn about the hotel’s function space, audio visual, and any other details related to event success.
Consistently attain sales activity goals and individual revenue goals including -- but not limited to -- proactive and reactive calls, tours and appointments required for this position, as outlined by Concord, your RVPSM, and your supervisor.
Learn and use digital sales systems and conceptual sales processes (i.e. Delphi, CI/TY, PMS, sales call process, etc.) and understand the hotel’s sales strategies (i.e. Marketing Plan, rates, budgeted goals, etc.). Implement these tools and resources to accomplish individual and team goals and efficiently complete job duties.
Prepared for and participate in all necessary internal meetings, conference calls, reporting, planning, training, and other communications required for this position.
Endeavor to work in a unified and collaborative way -- one that fosters teamwork -- and embody an entrepreneurial spirit that enables one to make the best possible decisions for hotel and achieve the team’s overall goals.
Own your career development and be an advocate for training and job opportunities that will allow you to continue to hone and develop your talents, skills, creativity, and personal and professional growth.
Carry out any reasonable requests made by Management and seek to comply with company’s policies and procedures.