Executive Meeting Manager

Westin Dulles, VA • Herndon, VA

5d

About The Position

This role requires an Executive Meeting Manager who can understand and execute Marriott customer service standards, as well as Marriott & Westin brand standards. The position involves strong selling skills, guest relationship management, and the ability to manage inventories and balance business segments. A comprehensive knowledge of hotel operations, brand strategies, contractual agreements, event management, food and beverage operations, and revenue management is essential. The role also demands strategic planning, creative problem-solving, and strong communication and negotiation skills. Proficiency in standard software applications and hotel systems is required.

Requirements

• Ability to understand and execute and support Marriott customer service standards, Marriott & Westin brand standards.
• Possesses excellent telephone sales skills
• Excellent selling skills and understanding of sales processes can effectively up-sell products and services; can bring sales to closure
• Superior guest relationship management and developments skills
• Knowledge of property-specific business segments (e.g. group, catering, transient)
• Ability to manage guest room and meeting space inventories
• Ability to manage and balance group and local business
• Knowledge of operations and associated challenges for all brands
• Knowledge of all Marriott lodging products, cultures and brand strategies
• Knowledge of contractual agreements and legal implications
• Knowledge of menu planning, food presentation and banquet and event service operations
• Knowledge of event technology products and services
• Knowledge of food trends, food and beverage composition and menu planning
• Knowledge of food and beverage forecasting and attrition (Catering focused)
• Knowledge of group room forecasting and attrition (Group Room focused)
• Knowledge of need time strategy as developed by Revenue Management
• Knowledge of group, extended stay and transient business
• Understands revenue management functions and account profitability
• Knowledge of current trends in event management and event technology and ability to determine applicability to Marriott’s customers and integrate into the operation as appropriate
• Broad understanding of facility management (sanitation, maintenance, operations)
• Knowledge of purchasing, inventory controls, supplies and equipment
• Knowledge of overall hotel operations as they affect department
• Knowledge of governmental regulations and safety standards (OSHA, EPA, ADA, NFPA)
• Working knowledge of hotel laws governing operations
• Strong organizational skills
• Strategic planning skills
• Ability to creatively execute and drive results; can originate and invent new ways to create a unique guest experience and maximize revenue
• Ability to take constructive action without relying on directions from others
• Ability to network and build relationships to grow the business
• Ability to exercise flexibility rather than rigid adherence to procedures in order to accomplish goals
• Effective decision-making skills and judgment skills
• Strong problem-solving skills; encourages new innovative solutions when appropriate
• Ability to influence others
• Ability to develop and maintain relationships e.g., associates, customers, vendors
• Strong negotiation skills
• Strong presentation and platform skills
• Strong communication skills (verbal, listening, writing)
• Strong customer and associate relation skills
• Ability to use standard software applications and hotel systems including CI/TY, MARSHA, LightSpeed, Meeting Matrix etc.
• Knowledge of the next step taken when we experience declining market shares or increasing competition
• Minimum 1 year of food & beverage supervision and/or sales experience
• High School Diploma or equivalent required

Nice To Haves

• College Degree preferred
• Hospitality Management Degree beneficial

Responsibilities

• Works collaboratively with off-property sales channels (e.g., Global Sales Offices, Account Directors, Strategic Accounts) to ensure sales efforts are coordinated, complementary and not duplicative.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED