Executive IT Support Specialist (VIP)

DirectViz Solutions, LLC

5d•Hybrid

About The Position

The Executive IT Support Specialist role provides high‑touch, white‑glove IT support for executive leadership within a government environment. This position requires discretion, responsiveness, and strong technical expertise.

Requirements

7+ years of hands‑on IT support experience
3+ years supporting executive‑level or VIP customers
Experience working in government or highly regulated environments
ITIL 4 Foundation
CompTIA A+
Windows and macOS operating systems
Mobile devices (iOS and Android)
Microsoft 365 (Outlook, Teams, Office Suite)
ITSM ticketing platforms with VIP workflows
Endpoint management tools (Intune or equivalent)
AV systems, peripherals, docks, and printers
Maintain focus and awareness throughout scheduled working hours.
Perform tasks requiring prolonged periods of sitting or standing at a desk, utilizing a computer, mouse, and keyboard.
Lift and move objects weighing up to 15 pounds as needed.
Exhibit excellent verbal and written communication skills, with a strong command of the English language.
Demonstrate the ability to work independently while also collaborating effectively as part of a team.
Quickly learn and retain routine tasks and processes.
Possess strong organizational skills, attention to detail, business correspondence proficiency, and self-management capabilities.
Perform the essential functions of the role satisfactorily; reasonable accommodation will be provided for employees with disabilities upon request.
Accept and adapt to additional responsibilities or changes to assigned duties as determined by DirectViz Solutions (DVS).

Responsibilities

Provide dedicated, priority IT support for executive and senior leadership users.
Respond rapidly to VIP incidents and service requests, meeting enhanced response thresholds.
Deliver in‑person troubleshooting and technical assistance for hardware, software, mobile devices, and AV systems.
Coordinate escalations with Tier 2, Tier 3, AV, and asset management teams.
Maintain accurate documentation of VIP tickets, issues, and resolutions.
Ensure a professional, discreet, and customer‑focused support experience.