Sales Executive VIP

Hilton Grand Vacations•Honolulu, HI

2d•Onsite

About The Position

The VIP Sales Executive is responsible for direct sales of the Company’s sampler package (Vacation Introductory Program) through a structured sales presentation which includes an exit survey conducted on all applicable tours that did not purchase the vacation ownership program during their scheduled tour. HGV provides access to outstanding Team Member benefits, discount travel programs and much more! Join HGV to access these premier benefit programs today! HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek's "America's Greatest Workplaces for Parents & Families." Over the past 30 years, the highest honor we’ve received is the continued loyalty of our Owners, Members and Guests. We’ve also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.

Requirements

Minimum of 5 years of customer service experience.
Consistent record of adapting to changes in a fast-paced environment.
Ability to resolve complex customer service issues.
Ability to work a flexible schedule including evenings, weekends, and holidays.
Computer proficiency in Microsoft Word, Excel, and Outlook.
High school diploma or equivalent.

Nice To Haves

Previous experience in a branded vacation ownership.
Valid Hawaii Real Estate License.

Responsibilities

Follow through on all Vacation Introductory Programs (VIP) by phone to reduce the cancellation rate.
Stamp all planners when you turn the tables.
Accountable for meeting acceptable tour-to-sale ratio (VPG).
Complete Vacation Program agreements in accordance with rules.
Make the required presentation to every guest that is turned to you.
Identity and resolve quality assurance issues.