Executive IT Support Analyst

Rockland Trust•Rockland, MA

4h•$41 - $51•Hybrid

About The Position

Rockland Trust is a full-service commercial bank and financial services company committed to helping our neighbors reach their financial goals. Founded in 1907 and headquartered in Massachusetts, we proudly serve individuals, families, and businesses throughout New England with a strong emphasis on personal relationships, local decision making, and community impact. With a broad range of banking, wealth management, and investment solutions, Rockland Trust combines the resources of a growing financial institution with the personalized service of a community bank. Our long-standing philosophy—Where Each Relationship Matters®—guides how we work with our customers, colleagues, and communities every day. At Rockland Trust, our employees are at the heart of our success. We foster a collaborative, inclusive, and values driven culture that encourages professional growth, innovation, and work life balance. We are deeply committed to community involvement, financial education, and creating a workplace where individuals can build meaningful, long-term careers. We are seeking an experienced Executive IT Support Analyst to provide premium, white-glove technical support to senior executives, Board of Directors members, and Executive Assistants. This highly visible role requires a polished professional who delivers exceptional, personalized IT service while building trusted relationships with key stakeholders. The ideal candidate is proactive, highly organized, and committed to ensuring a seamless technology experience for executive leadership.

Requirements

5+ years of IT support experience, including direct support for senior leadership, executives, or VIP users.
Strong technical knowledge of: Windows 11 and Dell computers
Strong technical knowledge of: Mobile device management (iOS and Android)
Strong technical knowledge of: Microsoft 365, including Teams, Outlook, and collaboration tools
Hands-on experience supporting integrated AV systems and conferencing technologies.
Exceptional interpersonal, customer service, and communication skills.
Strong organizational skills with attention to detail and follow-through.
Ability to provide off-hours support, including evenings and weekends, as needed.
Ability to travel up to 10% of the time, primarily within Eastern Massachusetts.

Nice To Haves

Experience working in high-pressure, fast-paced environments.
Experience delivering executive-level or VIP support.
Relevant IT certifications such as CompTIA A+, Network+, Microsoft certifications, or equivalent.

Responsibilities

Provide dedicated, high-touch IT support for executives and Executive Assistants.
Deliver prompt, discreet, and professional technical assistance both onsite and remotely.
Anticipate executive technology needs and proactively prevent issues before they arise.
Support a wide range of endpoints, including laptops, mobile devices, and collaboration tools.
Manage and support executive conference rooms and audiovisual (AV) environments.
Ensure meeting spaces are fully operational, including video conferencing platforms such as Microsoft Teams and Zoom.
Provide real-time support for high-profile meetings, leadership events, and Board sessions.
Coordinate and execute AV setup for executive presentations and events.
Build strong, trusted relationships with executive stakeholders.
Communicate with professionalism, confidence, and clarity across all levels of the organization.
Serve as a liaison between executives and broader IT teams to ensure seamless service delivery.
Maintain the highest level of confidentiality and professionalism at all times.