Executive Housekeeper EX

Crescent Careers•Huntsville, AL

About The Position

The Executive Housekeeper leads the hotel’s housekeeping and laundry operations, ensuring high standards of cleanliness, guest satisfaction, and operational efficiency. The role provides strategic direction, manages departmental budgets, develops teams, and works closely with Operations, Engineering, Rooms leadership, and other hotel departments. The Executive Housekeeper is also an active member of the hotel Executive/Leadership Committee and supports hotel-wide strategy, culture, associate engagement, and operational performance.

Requirements

At least 5 years of progressive housekeeping leadership experience in hotels.
Strong financial, labor management, and leadership skills.
Excellent communication and organizational abilities.
Ability to lead large teams in a fast-paced environment.
Exceptional communication skills, attention to detail, and ability to learn in an ever-changing work environment.
Ability to multitask.
Flexible schedule and willingness to work beyond scheduled hours when necessary.

Nice To Haves

Prior Director or Executive Housekeeper experience preferred.

Responsibilities

Provide overall leadership and direction for housekeeping teams and laundry operations, as applicable.
Establish and maintain standards for cleanliness, presentation, sanitation, and condition across guest rooms, public areas, back-of-house areas, and other assigned spaces.
Conduct regular inspections of guest rooms and public areas for compliance with hotel, brand, safety, and quality standards.
Recruit, interview, select, train, develop, coach, and evaluate housekeeping associates and leaders.
Set departmental expectations and hold associates and leaders accountable for performance, productivity, attendance, service, and quality.
Develop staffing plans and schedules based on occupancy, business levels, productivity standards, and operational needs.
Manage labor, expenses, supplies, and other controllable costs to meet budget and financial objectives.
Prepare and manage the annual housekeeping operating budget and assist with forecasting, capital planning, and purchasing.
Review productivity, cost per occupied room, guest satisfaction results, inspection scores, and other performance indicators; develop action plans as needed.
Maintain inventory levels and controls for linens, terry, guest supplies, cleaning products, uniforms, equipment, and other departmental resources.
Oversee linen and supply inventories and establish procedures to minimize loss, waste, and unnecessary expense.
Ensure housekeeping equipment is maintained and coordinate repairs or replacement as needed.
Coordinate with Front Office, Engineering, Food & Beverage, Sales, and other departments to support hotel operations and guest-ready rooms and public areas.
Communicate room status, out-of-order rooms, maintenance concerns, VIP arrivals, special requests, group activity, and other operational priorities.
Respond to guest concerns about cleanliness, room condition, or housekeeping service and ensure appropriate follow-up and resolution.
Review guest feedback and satisfaction results and implement initiatives to improve the guest experience.
Ensure compliance with health, sanitation, safety, chemical handling, OSHA, and other regulatory requirements.
Ensure associates receive training in safe work practices and the proper use of chemicals and equipment, bloodborne pathogen precautions, ergonomics, and other applicable safety requirements.
Maintain required departmental records, logs, inspections, training documentation, and other operational documentation.
Participate in the hotel Executive/Leadership Committee and contribute to hotel strategy, culture, associate engagement, and operational performance.
Support hotel emergency procedures and serve on the hotel leadership team during emergencies.
Promote a work environment that supports associate engagement, recognition, teamwork, inclusion, and professional development.
Ensure compliance with company policies, procedures, standards of conduct, and applicable federal, state, and local laws.
Perform other duties and responsibilities as assigned.