Executive Housekeeper EX

Horseshoe Bay Resort•Huntsville, AL

About The Position

The Executive Housekeeper leads all housekeeping and laundry operations to ensure high standards of cleanliness, guest satisfaction, and operational efficiency. The role provides strategic direction, manages departmental budgets, leads and develops teams, and works closely with Operations, Engineering, Rooms leadership, and other hotel departments. The Executive Housekeeper is an active member of the hotel Executive/Leadership Committee, contributes to hotel strategy and operational performance, and supports emergency procedures as part of the hotel leadership team. The position requires strong communication, attention to detail, adaptability, multitasking, and the ability to lead large teams in a fast-paced environment. A flexible schedule is required, including willingness to work beyond scheduled hours when necessary. The job is performed in compliance with applicable employment and disability laws. This description notes that examples of duties are not all-inclusive and that other job-related duties may be assigned by the associate’s supervisor.

Requirements

Minimum 5 years of progressive housekeeping leadership experience in hotels.
Strong financial, labor management, and leadership skills.
Excellent communication and organizational abilities.
Ability to lead large teams in a fast-paced environment.
Exceptional communication skills, attention to detail, and ability to learn in an ever-changing work environment.
Must have a flexible schedule and be willing to work beyond scheduled hours if necessary.
Multitasking skills.

Nice To Haves

Prior Director or Executive Housekeeper experience preferred.

Responsibilities

Provide overall leadership and direction for housekeeping teams and laundry operations, as applicable.
Establish and maintain cleanliness, presentation, sanitation, and condition standards for guest rooms, public areas, back-of-house areas, and other assigned spaces.
Inspect guest rooms and public areas for compliance with hotel, brand, safety, and quality standards.
Recruit, interview, select, train, develop, coach, and evaluate housekeeping associates and leaders.
Set departmental expectations and hold leaders and associates accountable for performance, productivity, attendance, service, and quality.
Develop staffing plans and schedules based on occupancy, business levels, productivity standards, and operational needs.
Manage labor, expenses, supplies, and other controllable costs to meet budget and financial objectives.
Prepare and manage the annual housekeeping operating budget and assist with forecasting, capital planning, and purchasing.
Review productivity, cost-per-occupied-room, guest satisfaction results, inspection scores, and other performance indicators, and develop action plans as needed.
Maintain appropriate inventory levels and controls for linens, terry, guest supplies, cleaning products, uniforms, equipment, and other departmental resources.
Oversee linen and supply inventories and establish procedures to minimize loss, waste, and unnecessary expense.
Ensure housekeeping equipment is maintained and coordinate repairs or replacement as needed.
Coordinate with Front Office, Engineering, Food & Beverage, Sales, and other departments to support hotel operations and guest-ready rooms and public areas.
Communicate room status, out-of-order rooms, maintenance concerns, VIP arrivals, special requests, group activity, and other operational priorities.
Respond to guest concerns about cleanliness, room condition, or housekeeping service, and ensure follow-up and resolution.
Review guest feedback and satisfaction results and implement initiatives to improve the guest experience.
Ensure compliance with health, sanitation, safety, chemical-handling, OSHA, and other regulatory requirements.
Provide associate training on safe work practices, chemicals and equipment, bloodborne pathogens, ergonomics, and other applicable safety requirements.
Maintain departmental records, logs, inspections, training documentation, and other operational documentation.
Participate in the hotel Executive/Leadership Committee and contribute to hotel strategy, culture, associate engagement, and operational performance.
Support hotel emergency procedures and serve on the hotel leadership team during emergency situations.
Promote associate engagement, recognition, teamwork, inclusion, and professional development.
Ensure compliance with company policies, procedures, standards of conduct, and applicable federal, state, and local laws.
Perform other duties and responsibilities as assigned.