Executive Housekeeper

SARACEN DEVELOPMENT LLC•Pine Bluff, AR

5d•Onsite

About The Position

Under the supervision of the Hotel Director, the Executive Housekeeper oversees the administration of all housekeeping and Laundry operations while providing a high level of service for all internal and external guests.

Requirements

Must be a minimum of 21 years of age or older upon employment.
High school diploma or its equivalency required.
Must have basic mathematical skills necessary for conducting inventories.
Possess proven leadership ability to provide general guidelines to subordinate personnel and direction toward short-term developmental goals.
Must perform duties while utilizing discretion and respecting the privacy of guests.
Must possess excellent communication skills.
Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.
Ability to write routine correspondence and to speak effectively to the public, other staff and customers.
Must have the ability to deal effectively and interact well with the customers and other staff.
Must be able to read, write, speak and understand English. Must be able to respond to visual and aural cues.
Must be able to be approved for and maintain a valid gaming license.
Employment is contingent upon a favorable outcome of a background investigation and drug screening.

Nice To Haves

At least two (2) year of Hotel Housekeeping or related experience preferred.
Previous customer service experience preferred.

Responsibilities

Prepare detailed financial reports and ensures adherence to established budgets.
Assist in preparing and investigates/resolves discrepancies in operating budgets.
Perform daily inspection of rooms ensuring maximum efficiency, proper policies and service standards.
Investigates and resolves employee and/or guest situations.
Maintain and implement departmental procedures. Ensure strict adherence to all company and departmental policies and procedures. Adhere to Purchasing and HR compliance requirements.
Train, schedule, appraise and supervise all directly assigned personnel.
Promote positive public/employee relations at all times.
Maintain a clean, safe, hazard-free work environment within area of responsibility.
Maintains a professional work environment with staff.
Inform manager as necessary.
Meets the attendance guidelines of the job and adheres to regulatory, departmental, and company policies.
Provides exceptional customer service to all patrons and communicates in a pleasant, friendly, and professional manner at all times. Maintains a professional work environment with supervisors and staff.
Attend all necessary training meetings.
Assist in other projects, as directed.
Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed. Hours are determined by 24-hour schedule.
Outstanding example of and a credit to Saracen Casino Resort.