Executive Housekeeper

Courtyard Los Angeles Pasadena/Old Town•Pasadena, CA

5d•Onsite

About The Position

Manage housekeeping operations in accordance with established guest service, quality and sustainability standards. This role involves interviewing, selecting, training, scheduling, coaching, and supporting associates to ensure they perform in accordance with established brand or hotel standards and consistent with HHM core values. The Executive Housekeeper is responsible for inspecting guest rooms, public areas, and grounds for cleanliness, appearance, and safety, as well as answering inquiries and resolving guest complaints. They will observe and monitor staff performance, prepare schedules based on occupancy, and assign duties. Additionally, this role involves taking inventory, submitting orders for supplies, preparing departmental paperwork, communicating guest service scores to drive improvement, and developing/implementing policies and procedures. The Executive Housekeeper must also follow sustainability guidelines related to HHM’s EarthView program and practice safe work habits, adhering to MSDS and OSHA standards.

Requirements

Two years previous housekeeping supervisor experience required.

Nice To Haves

High School diploma or equivalent preferred.

Responsibilities

Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
Inspect guest rooms, public areas and grounds for cleanliness, appearance and safety.
Answer inquiries pertaining to hotel policies and services and resolve guests’ complaints and concerns.
Observe and monitor staff performance to ensure efficient operations and adherence to policies and procedures.
Prepare schedules based upon occupancy and assign duties to workers and schedule shifts or notify vendor of weekly staffing needs.
Take inventory and submit periodic inventory orders to insure supplies are purchased in a timely manner.
Prepare required paperwork pertaining to departmental functions.
Be aware of and communicate guest service scores to drive improvement and higher guest satisfaction.
Develop and implement policies and procedures for the operation of the department or the hotel.
Follow sustainability guidelines and practices related to HHM’s EarthView program.
Practice safe work habits; follow MSDS and OSHA standards; wear protective safety equipment and participate in safety committees as directed.
Perform other duties as requested by management.