Executive Housekeeper

Valor Hospitality Partners•Huntsville, AL

3d•Onsite

About The Position

Under the leadership of the General Manager or Director of Rooms, the Executive Housekeeper is responsible for providing supervision and direction for all housekeeping activities of the hotel in a safe and efficient manner. This role ensures the highest level of cleanliness, maintains guest satisfaction, and protects the hotel's assets while minimizing expenses. Valor Hospitality is a global hospitality management company that partners with internationally renowned brands to deliver the full commercial potential of their hotels. They operate 25 properties in the US with ambitious development and growth plans, focusing on creating memorable experiences and lasting connections with guests through an uncompromising passion for outstanding service.

Requirements

Minimum of 3 years’ experience in Rooms Management or a related management position.
Hotel experience preferred.
Strong leadership qualities, the ability to motivate staff, and excellent communication skills.
Ability to make effective decisions under pressure and resolve conflicts.
Must be able to work weekends, holidays, and flexible hours as needed by the business.
Physical stamina to stand, walk, bend, and lift objects weighing up to 50 lbs.
Be able to push and pull carts.
Good vision for detailed inspection.
Manual dexterity for handling equipment and machinery in a hot, humid, and noisy environment where chemicals are.

Responsibilities

Direct and lead the housekeeping team in all responsibilities.
Accomplish the rooms department human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining associates; communicating job expectations, job duties and job responsibilities; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
Create and distribute effective internal and external communication (written and verbal).
Exhibit a positive and involved team attitude to all hotel departments and maintain open communications with all guests, vendors and staff members for the best overall performance of the hotel.
Meet rooms financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
Forecast, implement, monitor, control and report on the group budget and its various components (labor costs, inventory, equipment, etc.) to maximize revenue and minimize expenses while ensuring sufficient supplies are on hand to provide top quality guest services.
Develop and continually enhance relationships with key corporate, business and travel industry accounts.
Promptly follow-up on all customer needs and inquiries in an efficient and expedient manner.
Investigate, resolve, respond to guest needs, inquiries, comments and/or problems to ensure a quality experience and enhance future sales prospects.
Achieve activity goals as established by management and complete all reports and assignments in an accurate and timely fashion.
Ensure adequate controls are installed and maintained for the protection of the hotel’s financial assets against loss or misappropriation.
Ensure all corporate Risk Management (SDS, HazComm, OSHA, etc.) standards are compliant.
Communicate to both, guests and fellow associates, professionally and positively.