Executive Housekeeper

Crescent Careers•Houston, TX

6d•Onsite

About The Position

The Executive Housekeeper will lead, inspire, and develop a high-performing housekeeping team, including supervisors, room attendants, laundry attendants, and public area staff. This role involves recruiting, training, and mentoring team members, fostering a culture of accountability, engagement, and continuous improvement. The Executive Housekeeper is responsible for maintaining the highest standards of cleanliness, presentation, and hygiene throughout the property, conducting routine inspections of guest rooms, suites, and public areas to ensure adherence to luxury brand standards. They will also oversee inventory control, purchasing, and cost management for housekeeping supplies and linens, and ensure proper handling and maintenance of equipment and assets. A guest-first mindset is crucial, ensuring every space reflects comfort, elegance, and meticulous attention to detail, while addressing guest requests and collaborating with other departments for seamless experiences. Financial management includes managing departmental budgets, labor costs, and productivity metrics, analyzing performance data, and maintaining accurate records. The role also ensures compliance with health, safety, and sanitation regulations, including OSHA standards, and leads sustainability initiatives.

Requirements

Minimum 5–7 years of progressive housekeeping experience in upscale or luxury hotels
At least 2–3 years in a leadership role (Executive Housekeeper or Assistant Executive Housekeeper)
Strong knowledge of luxury service standards and hotel operations
Proven leadership, communication, and organizational skills
Financial acumen with experience managing budgets and labor costs
Proficiency in hotel management systems (e.g. PEP, Lobby, or similar)
High attention to detail and commitment to excellence
Ability to work flexible schedules, including weekends and holidays

Nice To Haves

Experience within Hilton or Curio Collection properties
Bilingual or multilingual abilities
Certification in housekeeping management or hospitality operations

Responsibilities

Lead, inspire, and develop a high-performing housekeeping team, including supervisors, room attendants, laundry attendants and public area staff
Recruit, train, and mentor team members, fostering a culture of accountability, engagement, and continuous improvement
Conduct regular performance evaluations and provide coaching and feedback
Ensure proper staffing levels and scheduling aligned with occupancy and business needs
Maintain the highest standards of cleanliness, presentation, and hygiene throughout the property
Conduct routine inspections of guest rooms, suites, and public areas to ensure adherence to luxury brand standards
Implement and uphold Hilton and Curio Collection brand standards, policies, and procedures
Oversee inventory control, purchasing, and cost management for housekeeping supplies and linens
Ensure proper handling and maintenance of equipment and assets
Champion a guest-first mindset, ensuring every space reflects comfort, elegance, and meticulous attention to detail
Address guest requests, concerns, and special preferences promptly and professionally
Collaborate with Front Office and other departments to ensure seamless guest experiences
Manage departmental budgets, labor costs, and productivity metrics
Analyze performance data and implement strategies for operational efficiency
Maintain accurate records, reports, and compliance documentation
Ensure compliance with all health, safety, and sanitation regulations
Maintain knowledge of OSHA standards and safe work practices
Lead sustainability initiatives, including waste reduction and eco-friendly practices