Executive Housekeeper - Sedona, Arizona

MasterCorp, Inc.•Cottonwood, AZ

3d•Onsite

About The Position

At MasterCorp, Inc., we provide exceptional service and innovative solutions in the hospitality industry. As a leader in our field, we believe in the power of teamwork, integrity, and a commitment to excellence. Our dynamic and inclusive workplace fosters growth, creativity, and the opportunity to make an impact. We are looking for passionate and driven individuals to join our team and help us continue to deliver outstanding results for our clients. Start your hospitality career with MasterCorp, the leader in housekeeping and hospitality services! Join a team of dedicated, passionate individuals and enjoy competitive pay along with a full benefits package.

Requirements

Associate’s Degree in a field directly related to this position or equivalent combination of education and experience.
Minimum two years of progressive management responsibility.
Outstanding analytical ability with an attention to detail and accuracy.
Superior problem solving and reasoning skills.
A proven track record of driving strong performance and key field operations metrics.
Effective written and verbal English communication.
Proficiency with Microsoft Outlook, Word, Power Point, and Excel.
Strive to continually build knowledge and skills.
Approachable & always follows up.
Display a passion for cleanliness.
Pro-active, self-managing.
Work irregular hours.
A valid driver's license will be required for certain locations.
This position frequently requires standing, walking, pushing, pulling, moving, lifting (up to 25 lbs), bending, reaching, occasional ascending/descending, and repetitive motions.
Employee must be able to perform the essential functions of the position satisfactorily, reasonable accommodations may be made to enable employees with disabilities to perform the essential functions of their job.

Nice To Haves

Bi-lingual Spanish a plus.

Responsibilities

Provides leadership, motivation, accountability, and development of MasterCorp personnel within the assigned site.
Ensures assigned site is consistently meeting quality and timeliness standards along with budget objectives.
Develops and maintains a professional and effective relationship with resort management, vendors, and service providers.
Develops and maintains a high level of communication and partnership with site management team, regional and corporate personnel.
Ensures Company mission statement and values are followed, always motivated by the best interests of the Company, its employees, and customers.
Takes ownership for the successful operation of assigned property working collaboratively with business partners to ensure KPIs and other performance goals are achieved.
Walks the site daily to ensure that site contractual obligations, company policies, standards and processes are being followed.
Monitors the key performance indicators of Quality, Timeliness and Budget and ensures site management team is working together to achieve targets.
Holds team accountable for measurable results and develops action plans for team if key metrics are not being achieved.
Ensures proper inventory of tools and chemicals is maintained at all times; ensures equipment is in good operating condition, rotating out in accordance with replacement schedules/plans.
Provides routine updates to leadership meeting frequency and information expectations established.
Acts as a change leader and champions organizational changes to achieve short and long-term goals and objectives.
Partners with Talent Acquisition to ensure the site has an active recruiting strategy in place - monitoring staffing levels at site, speaking with RD, ensures staffing levels are maintained.
Partners with Learning and Development and Field HR to ensure there is an onboarding, training, and retention strategy in place for team members; working with AEH(s) and Lead Supervisors to ensure process is followed and there is correct selection, onboarding, training, and employee retention and recognition program.
Interviews, selects, onboards, and oversees training of site personnel.
Manages performance of AEH(s) and other personnel, including evaluating, coaching, developing, and disciplining team members as needed.
Prepares annual performance reviews for staff.
Establishes and maintains a welcoming culture of engagement and inclusion.
Provides timely responses to associate concerns by addressing them directly or referring them to others who can assist.
Provides ongoing performance feedback to Housekeepers, Housemen, and Supervisors.
Consistently enforces established policies and procedures.
Ensures established policies and procedures are carried out as defined, including but not limited to; MasterTalks, STS, grooming/uniform standards, new hire onboarding/orientation, “7-steps to clean” training, etc.
Coordinates monthly and quarterly meetings to engage with team, including Housekeeper Councils and “all-hands” meetings.
Conducts QA audits monthly to identify deficiencies in work quality and make improvements as needed.
Ensures a safe working environment for all team members, utilizing safety committee meetings, training, and good practices are taking place.
Ensures that a transportation strategy is in effect for the site – utilizing vehicles and drivers with efficiency, and that vehicle safety protocols, and program are being followed by all site employees and other assets are maintained and in good working order.
Consistently and effectively communicates the company objectives to management team through organized and scheduled site manager meetings.
Builds a professional relationship with resort management and other key members of the resort staff and maintains frequent communication with resort team.
Develops a customer first culture and displays professional behavior to MasterCorp clients and client owners and guests.
Conducts business in an ethical and transparent manner.
Complies with Resort Operations 15 Non-negotiables without fail.
Uses MasterMind Mobile to update room status updates for all Housekeepers and Supervisors.
Responds quickly to changing priorities.
Performs other duties as assigned.