Executive Housekeeper - InterContinental Indianapolis

IHG•Indianapolis, IN

17h•$70,000 - $85,000•Onsite

About The Position

The InterContinental Indianapolis, brings urban luxury and timeless style to Monument Circle. The landmarked Illinois Building has been restored to feature 170 Modern Guestrooms, 17 Luxurious Suites, Lobby Lounge and a stunning Rooftop Bar with iconic views of Monument Circle. Explore our very own InterContinental® Hotels & Resorts – a truly international brand. Discover a modern, globally-focused culture where world travelers feel at home. Live the InterContinental life. You’ll find us in beautifully restored buildings and many exciting new developments. With 60 properties in the pipeline, our extraordinary world is set to expand. At IHG we promise to give colleagues… Room to Belong: Enable Room to Grow: Enrich Room to Make a Difference: Empower The InterContinental creates exceptional experiences through our Brand Values by being: Thoughtful, Cultured, Remarkable. We cultivate an engaging environment for our colleagues and guests by enlivening our IHG Core Values: Do the right thing, Show we care, Aim higher, Celebrate difference, Work better together.

Requirements

4+ years in housekeeping/laundry experience
High School Diploma / secondary education / equivalent, some college preferred
Strong organizational and communication skills
Commitment to excellence and guest satisfaction
Experience with safety regulations, staff scheduling, and leadership

Responsibilities

Direct daily activities, plan and assign work ensuring you always have the right staffing numbers.
Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues - recognize good performance.
Educate and train all team members in compliance with federal, state and local laws and safety regulations. Ensure staff are properly trained and have the tools and equipment to carry out job duties.
May assist with deep cleaning projects and/or assist housekeeping staff during high volume periods.
Make sure the quality of housekeeping and laundry services is always superb - we have standards - but it’s down to you to make rooms special and memorable for guests.
Schedule routine inspections of all guest rooms and public areas to ensure furnishings, rooms, equipment, linens, public restrooms, lobby, etc. are clean and in good repair to meet guest satisfaction.
Help guests with their questions and complaints to achieve complete guest satisfaction.
Maintain and order supplies and equipment while minimizing waste and maintaining “green” initiatives (example: container recycling, and cleaning agents).
Reunite items with owners - and log any lost and found property.
Perform other duties as assigned. May also serve as manager on duty.
Help prepare and monitor the hotel’s annual budget with a focus on increasing profitability.
Maintain proper inventory levels managing cost per room for supplies.
Carry out the special requests from guests, VIPs, repeat visitors and club members.