Executive Housekeeper | Westin Jackson

Horseshoe Bay Resort • Jackson, MS

11d • Onsite

About The Position

The Executive Housekeeper leads The Westin Jackson’s Housekeeping Department and is responsible for hiring and directing housekeeping staff to deliver excellent guest service. The role directs housekeeping and laundry staff, organizes and monitors their work, and ensures compliance with hotel quality assurance standards through continuous visual inspections of guest rooms and public areas, including restaurants, lounges, and meeting rooms.

The Executive Housekeeper also manages the finances and operations of housekeeping and laundry, including budgets, inventory, supplies, and staffing. The position reviews operating data and prepares reports on expenditures, wages, labor, and supplies in relation to hotel forecasts and budgets. It allocates workloads and adjusts staffing based on hotel occupancy to support productivity, guest satisfaction, and expense control.

Requirements

• At least 2 years of prior experience in a similar hotel position.
• Excellent communication and leadership skills.
• Attention to detail and commitment to high cleanliness standards and excellent guest service.
• Passion for the hospitality industry and providing quality customer service.
• Flexibility to work a variety of shifts, including days, evenings, and weekends.

Nice To Haves

• Marriott brand experience.

Responsibilities

• Hire and lead housekeeping staff to ensure excellent quality of service for guests.
• Provide direction and assign and instruct housekeeping and laundry staff on work details.
• Plan, organize, and monitor staff activities to ensure compliance with hotel quality assurance standards.
• Continuously inspect guest rooms and public areas, including restaurants, lounges, and meeting rooms.
• Manage the finances of housekeeping and laundry operations, including budgets and inventory controls.
• Analyze operational data and compile reports on expenditures, wages, labor, and supplies in relation to hotel forecasts and budgets.
• Establish and maintain adequate supplies for efficient departmental operations.
• Distribute and delegate workloads to maximize production and guest satisfaction while minimizing labor expenses.
• Monitor hotel occupancy and adjust staffing accordingly.

Benefits

• Highly competitive wages.
• Exceptional benefit plan for eligible associates and their family members.
• 401(k) matching program for eligible associates.
• Discounts at Crescent-managed properties in North America for associates and their family members.
• Hotel room discounts at Marriott brand properties worldwide.
• Free meals in the associates’ cafeteria.
• Health and wellness programs.
• Learning and development opportunities.
• Travel discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed