Executive Housekeeper | Homewood Suites by Hilton Daytona Beach Speedway-Airport

Shaner Hotels • Daytona Beach, FL

23h • Onsite

About The Position

Oversee all daily housekeeping, laundry, and public area operations for the hotel. Ensure all guest rooms, public areas, laundry facilities, heart of house areas, storage rooms, and exterior housekeeping spaces are consistently maintained to Hilton and Shaner standards. Ensure compliance with and completion of all daily operational procedures within the Housekeeping Department. Maintain complete knowledge of and comply with all Shaner Hotels, Hilton, and departmental policies and procedures while ensuring the housekeeping team is informed and compliant as well. Lead, motivate, coach, train, and develop housekeeping team members while maintaining a positive and productive work environment. Hire, onboard, and train new associates while ensuring all required company and brand training is completed timely and accurately. Conduct daily room inspections and cleanliness walkthroughs to ensure quality standards are consistently achieved. Handle guest complaints professionally and efficiently while ensuring proper service recovery and guest satisfaction. Review daily occupancy levels, arrivals, departures, group business, stayovers, and special requests to proactively plan staffing and operational needs. Prepare weekly schedules based on occupancy forecasts, labor expectations, productivity goals, and business demand. Adjust schedules throughout the week as business levels fluctuate while maintaining productivity and service standards. Manage employee performance including coaching, counseling, recognition, disciplinary action, and accountability conversations when necessary. Ensure room attendants, laundry attendants, and housepersons are meeting productivity and cleanliness expectations daily. Monitor housekeeping labor closely and assist in managing departmental payroll and annual budget expectations. Maintain the Housekeeping Department annual budget and assist in controlling departmental expenses. Ensure all inventories, ordering, and housekeeping supply levels are maintained appropriately. Monitor and maintain cleanliness, sanitation, safety, and organization of all assigned areas. Maintain knowledge of all cleaning procedures, sanitation standards, chemical handling requirements, and equipment usage. Ensure all safety procedures are followed properly by the housekeeping team. Complete all required monthly reporting, inventories, inspections, and departmental documentation accurately and on time. Assist team members with housekeeping, laundry, and houseperson duties whenever operationally necessary. Partner closely with Front Office, Maintenance, and Hotel Leadership to ensure overall hotel operational success. Be available to work a flexible schedule including weekends, holidays, varied shifts, and high demand event periods. Perform all other duties as assigned.

Requirements

• Minimum of 1 to 3 years of housekeeping management experience within the hospitality industry required
• Strong leadership, communication, organization, and time management skills
• Ability to work effectively in a fast-paced hotel environment while maintaining professionalism and attention to detail
• Ability to prioritize and multitask while maintaining operational efficiency and cleanliness standards
• Strong understanding of housekeeping productivity, scheduling, inspections, labor management, and guest satisfaction standards
• Knowledge of proper cleaning techniques, sanitation standards, chemical handling, and housekeeping equipment required
• Ability to read and interpret safety rules, operating procedures, maintenance instructions, and departmental guidelines
• Ability to communicate effectively with guests, associates, and leadership teams
• High school diploma or equivalent required

Nice To Haves

• Previous Hilton experience preferred
• Previous extended stay hotel experience preferred
• Bilingual English and Spanish is a plus

Responsibilities

• Oversee all daily housekeeping, laundry, and public area operations for the hotel
• Ensure all guest rooms, public areas, laundry facilities, heart of house areas, storage rooms, and exterior housekeeping spaces are consistently maintained to Hilton and Shaner standards
• Ensure compliance with and completion of all daily operational procedures within the Housekeeping Department
• Lead, motivate, coach, train, and develop housekeeping team members while maintaining a positive and productive work environment
• Hire, onboard, and train new associates while ensuring all required company and brand training is completed timely and accurately
• Conduct daily room inspections and cleanliness walkthroughs to ensure quality standards are consistently achieved
• Handle guest complaints professionally and efficiently while ensuring proper service recovery and guest satisfaction
• Review daily occupancy levels, arrivals, departures, group business, stayovers, and special requests to proactively plan staffing and operational needs
• Prepare weekly schedules based on occupancy forecasts, labor expectations, productivity goals, and business demand
• Adjust schedules throughout the week as business levels fluctuate while maintaining productivity and service standards
• Manage employee performance including coaching, counseling, recognition, disciplinary action, and accountability conversations when necessary
• Ensure room attendants, laundry attendants, and housepersons are meeting productivity and cleanliness expectations daily
• Monitor housekeeping labor closely and assist in managing departmental payroll and annual budget expectations
• Maintain the Housekeeping Department annual budget and assist in controlling departmental expenses
• Ensure all inventories, ordering, and housekeeping supply levels are maintained appropriately
• Monitor and maintain cleanliness, sanitation, safety, and organization of all assigned areas
• Maintain knowledge of all cleaning procedures, sanitation standards, chemical handling requirements, and equipment usage
• Ensure all safety procedures are followed properly by the housekeeping team
• Complete all required monthly reporting, inventories, inspections, and departmental documentation accurately and on time
• Assist team members with housekeeping, laundry, and houseperson duties whenever operationally necessary
• Partner closely with Front Office, Maintenance, and Hotel Leadership to ensure overall hotel operational success
• Be available to work a flexible schedule including weekends, holidays, varied shifts, and high demand event periods
• Perform all other duties as assigned

Benefits

• Opportunity to lead housekeeping operations for a Hilton branded hotel managed by Shaner Hotels
• Professional and team focused work environment
• Opportunity for growth and advancement within a respected hospitality management company
• Ability to make a direct impact on guest satisfaction, cleanliness standards, and overall hotel success

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED