Executive Housekeeper

Hilton Garden Inn Durham • Durham, NC

1d • Onsite

About The Position

This position is responsible for adding warmth and happiness to every guest experience through the safe and efficient operation of the housekeeping department, i.e. cleaning guest’s room and hotel areas ensuring high standards are met to achieve guest satisfaction. At Olympia Hospitality, we believe in supporting our employees both in and out of the workplace. When you join us, you’re not just getting a job – you’re joining a family-first organization that cares about your health and wellness, your future, and your overall satisfaction.

Requirements

• Experience as a room attendant and 2 plus years’ of supervisory experience required
• High school diploma and/or equivalent work experience
• Bilingual in Spanish is a plus

Nice To Haves

• management or previous supervisory experience preferred
• inventory management experience preferred

Responsibilities

• Recruit, train, supervise, and evaluate housekeeping staff, including room attendants, housekeeping supervisors, and laundry personnel.
• Foster a positive work environment that promotes teamwork, professionalism, and excellence in customer service.
• Develop and implement staff schedules to ensure adequate coverage and efficient operation of the housekeeping department.
• Establish and maintain rigorous cleanliness and maintenance standards for guest rooms, public areas, and back-of-house areas.
• Conduct regular inspections and audits to ensure compliance with established standards and address any deficiencies promptly.
• Implement quality control measures to continuously improve guest satisfaction scores and uphold the reputation of our property.
• Manage inventory levels of cleaning supplies, linens, and other housekeeping materials to ensure adequate stock while minimizing waste and controlling costs.
• Develop and manage the housekeeping department budget, including labor costs, supplies, and equipment expenses.
• Identify opportunities for cost-saving initiatives and efficiency improvements within the housekeeping operation.
• Respond promptly and effectively to guest feedback and complaints related to housekeeping services, taking appropriate corrective action as necessary.
• Collaborate with other departments, including front office, maintenance, and food and beverage, to ensure seamless coordination of guest services and satisfaction.
• Implement training and development programs to enhance the skills and performance of housekeeping staff and promote a culture of service excellence.
• Ensure compliance with health, safety, and environmental regulations, as well as company policies and procedures related to housekeeping operations.
• Promote sustainable practices and initiatives to minimize the environmental impact of our housekeeping activities.
• Maintain accurate records and documentation related to housekeeping activities, including occupancy rates, cleaning schedules, maintenance issues, and staff training.
• Possess knowledge of appropriate and safe selection and use of cleaning equipment and chemicals for a variety of purposes
• Understands the operation of all guest room features i.e., HVAC units, thermostats, fireplace (where applicable, shower, windows, etc.

Benefits

• Health Coverage That Works for You : We contribute up to 80% toward individual health plans and offer affordable dental and vision insurance. Plus, with FSA and HSA options, you can plan for your healthcare costs your way.
• Secure Your Future : With our 401K plan and discretionary yearly match, you can build the financial future you deserve.
• Peace of Mind : We provide paid group term life insurance for select positions, 50% shared cost short-term disability, and you have the option to purchase additional employee paid life insurance.
• Time for You : Enjoy our robust PTO plan and 7 paid holidays to maintain work-life balance. Need quick access to your paycheck? Our earned wage access program has you covered!
• Additional Support : From our Employee Assistance Program (EAP) to a sober support network , and our commitment to being a recovery-friendly workplace , we're here to help you thrive personally and professionally.
• Perks : Love to travel? Enjoy exclusive hotel travel discounts as a member of our team.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees