Executive Host
About The Position
This position is responsible for maintaining close ties and high levels of satisfaction with targeted Guests, in order to generate incremental gaming revenues. Essential duties include, but are not limited to: Maintains relationships and markets our gaming products and amenities to valued Guests. Greets Guests in the casino and participates in social events and special promotions. Issues Player’s Club cards and promotes the program and related promotions. Increases the growth of gaming revenues through development of a targeted Guest base. Updates Guest history for future visits. Ensures the protection of Guest’s rewards and credit lines. Effectively handles Guest complaints and discrepancies in an efficient and courteous manner. Provides special services to include food, beverage, transportation, cross-property events and Player’s Club programs. Responsible for marketing to predetermine active and inactive Guests by mail and phone to further develop brand loyalty and visitation to the casino and reports results of each. Assists in the development of incentive programs, host goals, special events and marketing programs. Maintains up-to-date knowledge of all electronic gaming machines, player tracking systems, promotions, events, entertainment and general property information. Keeps informed of competitive promotions. Responds to Player’s Club letters and Guest service survey results and communicates that information to the appropriate department manager. Safeguards the confidential nature of all departmental and general property records. Other duties as assigned.
Requirements
- 3 years of experience as a Casino Host preferred.
- High school diploma, GED or equivalent required, college degree preferred.
- Must be computer literate and proficient with MS Office, Word, Excel, and Outlook.
- Fluency in languages other than English is preferred.
- Experience in casino and/or hotel environment preferred
- Experience in gaming machines and/or table games preferred.
- Must have excellent interpersonal communication skills, team building and problem solving skills.
- Ability to deliver a service level that creates an atmosphere that makes our Guests want to return, giving each Guest a positive, memorable entertainment experience.
- Conducts themselves in accordance with all Gaming Commission Regulations, Seminole Tribe of Florida, and Player Development departmental policies and procedures.
- Commitment to routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goals.
- Must present professional image of excitement, enthusiasm, and outgoing personality, while being able to project a professional image.
Nice To Haves
- 3 years of experience as a Casino Host preferred.
- college degree preferred.
- Fluency in languages other than English is preferred.
- Experience in casino and/or hotel environment preferred
- Experience in gaming machines and/or table games preferred.
Responsibilities
- Maintains relationships and markets our gaming products and amenities to valued Guests.
- Greets Guests in the casino and participates in social events and special promotions.
- Issues Player’s Club cards and promotes the program and related promotions.
- Increases the growth of gaming revenues through development of a targeted Guest base.
- Updates Guest history for future visits.
- Ensures the protection of Guest’s rewards and credit lines.
- Effectively handles Guest complaints and discrepancies in an efficient and courteous manner.
- Provides special services to include food, beverage, transportation, cross-property events and Player’s Club programs.
- Responsible for marketing to predetermine active and inactive Guests by mail and phone to further develop brand loyalty and visitation to the casino and reports results of each.
- Assists in the development of incentive programs, host goals, special events and marketing programs.
- Maintains up-to-date knowledge of all electronic gaming machines, player tracking systems, promotions, events, entertainment and general property information.
- Keeps informed of competitive promotions.
- Responds to Player’s Club letters and Guest service survey results and communicates that information to the appropriate department manager.
- Safeguards the confidential nature of all departmental and general property records.
- Other duties as assigned.
Benefits
- Comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance.
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What This Job Offers
Job Type
Full-time
Career Level
Executive
Education Level
High school or GED
