Executive Host - Middle Eastern Marketing

Wynn Resorts•Las Vegas, NV

14h•Hybrid

About The Position

The Executive Host position will be responsible for the continuous acquisition of new casino slot & table games players to grow property player base and increase revenues along with assuring retention and repeat business through all communication channels to include telemarketing. The Executive Host will constantly strive to exceed guest expectations through gracious and personalized service. The ideal candidate for this position will possess inherent customer service skills, a passion for guest care, and a commitment to proactive service and recovery as necessary.

Requirements

Outstanding customer service and communication skills for telemarketing and greeting guests
Ability to think independently in making real-time decisions to maximize guest service experience
Highly organized, self-motivated and detail oriented
Sharply honed interpersonal skills, inspire confidence and exude authenticity in both guest and team interactions
Effective time management skills and ability to perform multiple tasks simultaneously
Proficiency in Microsoft Office, specifically Outlook, Word and Excel are preferred
Must always present sharp, well-groomed professional appearance
High school diploma
Three (3) years of previous experience in casino, hospitality, telemarketing or other customer service environment
Ability to read, analyze, and interpret documents, such as policy and procedure manuals, instructions, emails and other related documents
Ability to respond to common inquiries from other employees or guests
Must be multi-lingual (fluency in English and Arabic is required)
Ability to write detailed instructions and correspondence
Ability to effectively present information in one-on-one and group situations
21 years of age or above
A valid Nevada Gaming License and Alcohol Awareness Card are required and must be obtained before entering this position

Nice To Haves

Additional education or related sales and marketing training preferred

Responsibilities

Identifying and capturing premium casino guests both internally and externally
Reviewing credit reports for credit worthiness
Assisting in planning and participating with player development events
Growing the revenue and income managed by the Casino Marketing teams
Meeting monthly production, sales, special event/guest participation, and telemarketing goals
Developing one-on-one relationships with guests and providing exceptional service to cultivate and maintain relationships
Ensuring that all guests are assisted in an efficient and courteous manner
Resolving complaints and issues effectively while escalating concerns as appropriate
Explaining games offered by the casino, current marketing events, promotions and programs along with benefits and privileges of using the Wynn Rewards program
Arranging reservations, transportation and accommodations for guests
Using sound judgment and making decisions in accordance with established comp and expense guidelines
Performing other related duties as required