Executive Host

SARACEN DEVELOPMENT LLC•Pine Bluff, AR

8h•Onsite

About The Position

The Executive Casino Host position is responsible for developing and maintaining valuable relationships with VIP players through marketing measures and exceptional customer service skills. All functions will be performed within the guidelines of the Saracen Casino Resort policies and procedures, Internal Control Standards and objectives.

Requirements

Must be 21 years of age
Must have food service knowledge in order to prepare and maintain food items within property guidelines to include health and safety
Knows cocktail ingredients and proper mixing and pouring techniques
Available to work required schedule which may include nights, weekends, holidays, and overtime as needed
Must present a well-groomed and professional appearance.
Must possess excellent communication skills.
Must be able to read, write, speak and understand English. Must be able to respond to visual and oral cues.
Ability to write routine correspondence and to speak effectively to the public, employees and customers.
Must have the ability to deal effectively and interact well with the customers and employees.
Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.
Must be able to be approved for and maintain a valid gaming license.
Work nights, weekends and holidays as required.
Employment is contingent upon a favorable outcome of a background investigation and drug screening

Responsibilities

Assists in resolving guest opportunities, conflicts, and complaints on behalf of the Company in a fair and equitable manner.
Develops relationship with VIP players to grow VIP player base and increase Company revenues by assuring customer retention and repeat business.
Attracts and manages VIP customers through weekly telemarketing and in person contact on the casino floor. Exercises discretion to provide VIP guests with hospitality arrangements, including rooms, food, beverages, and assists with special requests.
Devotes significant time being visible and available on the casino floor in order to meet and greet VIP guests during individual visits as well during special events.
Highly knowledgeable of credit procedures, if applicable. Encourages the use of credit and may extend lines of credit when appropriate and permissible by state regulatory law.
Resolves VIP guest opportunities, conflicts, and complaints on behalf of the Company in a fair and equitable manner.
Makes decisions regarding valuable complimentary based on a consideration of recorded play, earned points, comp availability and customer profitability.
Utilizes telemarketing, correspondence, referrals, email and events to solicit high value players and grow existing business.
Achieves departmental sales and growth goals.
Develops in-house invitation lists for special events and other significant hosting events.
Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.
Assists in planning and executing special events and programs to stimulate revenue growth, improve operational costs and enhance customer service levels.
Develops and maintains technical skills to maximize use of patron data systems.
Establishes a direct line of communication with all service departments for the purpose of caring for high value players.
Monitors patron activity and profitability of all assigned VIP players.
Maintains the confidentiality of player information including but not limited to personal information such as name, address, contact information, level of play, wins, losses, number of visits, etc.
Provides assistance at special events as needed.
Exhibits a friendly, helpful, and courteous manner when dealing with customers of fellow hosts.
Provides professional representation on behalf of the Company at internal and external meetings and events.
Ensures interactions with internal and external guests follow the guidelines of customer service program.
Adheres to all Corporate and local policies, procedures, and operating guidelines Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.