Executive Casino Host

Gun Lake Tribal Gaming•Wayland, MI

3h•Onsite

About The Position

The Executive Casino Host is responsible for providing premium-level guests with the best possible experience by identifying and acquiring premium resort guests both internally and externally through various programs. This role builds premium guest loyalty using sales and marketing techniques to foster exclusive guest relationships and generate gaming revenue as determined by management. At Gun Lake Casino Resort, every Team Member is considered an ambassador, essential to the company's success and culture. All Team Members are expected to take personal ownership in ensuring their actions are in the best interest of Gun Lake Casino Resort and embody the core values of the Seven Grandfather Teachings: Love, Truth, Respect, Bravery, Honesty, Wisdom, and Humility.

Requirements

Must be 21+ years of age.
Must have general knowledge and understanding of casino games.
Must possess a strong outgoing, enthusiastic, and friendly personality.
Ability to logically and independently plan, organize, and complete work.
Must have the ability to interact with Guests, staff, and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
Must have the ability to identify problems, collect data, analyze, and draw valid conclusions.
Strong understanding of Microsoft Office products, with the ability to learn and comprehend new programs.
Must possess excellent oral and written communication skills.
Ability to have flexible hours and willingness to adjust the schedule to meet business demands.
Must be able to obtain a gaming license through the Gun Lake Tribal Gaming Commission.

Nice To Haves

Bachelor’s Degree from an accredited university with a concentration in Business or related field preferred. Experience in lieu of education will be considered.
Four (4) years of previous casino hosting experience with a proven track record of business growth is preferred.

Responsibilities

Acquires and develops new high-worth guests for premium gaming spaces.
Tracks activity and preferences of each premium guest, and then tailors offers and incentives that appeal directly to the interest of individuals.
Responsible for meeting or exceeding predetermined goals and measurable objectives established by management for daily calls and written correspondence to active, inactive, and potential new guests.
Handles all aspects of guest journey (ground transportation, hotel accommodation, dining reservation, entertainment, folio clearance at checkout).
Works effectively as a collaborative Team Member with others within the Marketing, Table Games, Slots, and Hospitality supervisory teams to identify areas of opportunity and address areas of concern when necessary.
Maintains thorough knowledge of the latest industry developments, current market trends, and all on-property and competitor promotions/events.
Monitors guest participation and tracks guest feedback to determine the effectiveness of events and promotions.
Attends and hosts player onsite/offsite events in various areas as assigned by management.
Utilize provided software to manage guest profitability and communications and to build portfolios of Guests’ preferences and hobbies to be used for better marketing and communication.
Assists in the development and execution of special events and promotions for VIP Guests; with an emphasis on events that generate new business leads for the Company.
Serves as a mentor for the Player Development Team and other Team Members interested in Player Development; providing ongoing training and coaching on telemarketing approaches, growth strategies, guest opportunities, and various other job-related techniques.
Assist Guests with establishing check-cashing privileges and credit accounts.
Responsible for always practicing, supporting, and promoting Gun Lake Casino Resort’s “Unsurpassed Service Standards.”
Maintain a high level of personal integrity on and off duty.
Practice teamwork, support fellow Team Members, and create an energized, positive, team-oriented work environment.
Interact with Guests in a friendly and courteous manner and handle all Guest opportunities promptly.
Must be able to effectively communicate both written and verbally with Guests, Team Members, and Management.
Maintain excellent grooming and uniform standards.
All other duties as assigned.