CASINO HOST

Saratoga Harness Racing, Inc. • Gautier, MS

1d

About The Position

Are you an outgoing, relationship-oriented individual looking to get into a growing industry? Would you like to host parties and events, meet clients, build relationships, conduct promotions and learn about many segments of the hospitality industry including gaming, dining, marketing, and more? If so, this position is for you! Magnolia Bluffs Casino Hotel in Natchez, MS is looking to add a Casino Host to the team. Hosts work closely with our casino VIPs to ensure they enjoy every visit to the property. Our Host team adds value and excitement to our guest's overall entertainment experience.

Requirements

• Candidates that will be successful in this position will have a combination of education and experience that focuses on exemplary customer service.
• A high school diploma is required.
• You do not need prior casino experience, but you will need the right attitude and personality.
• Our Hosts must be energetic and outgoing with the ability to create a fun and exciting experience for our VIP's.
• Able to lift and carry 40 lbs. occasionally.
• Able to stand and walk 6-8 hours.

Nice To Haves

• Additional college courses or an associate degree in a related field is preferred.

Responsibilities

• Reviews and evaluates customer confidential profiles to determine appropriate customer needs daily.
• Effectively delivers required sales and program specific goals and targets.
• Make hotel reservations for qualified guests.
• Assists at the Players Club when coverage is needed.
• Maintains relationships with VIP guests through personal contact by phone, email and in person with the ultimate goal of increasing business.
• Awards calculated complimentaries to valued guests to increase loyalty.
• Responsible for generating a positive and friendly atmosphere with all guests.
• Handles customer problems, complaints and reports all incidents to Player Relations Manager.
• Clearly communicates programs/services to necessary people, seeks their support and keeps them informed of changes that may impact the business.
• Assists with special events and promotions.
• Anticipates, responds to and consistently meets or exceeds the needs of internal and external clients.
• Supports and cultivates new ideas and methods to deliver business solutions.
• Identifies ways to increase efficiency or improve product or service.
• Keeps track of existing products/services and/or progress on new initiatives.
• Develop skills to handle increasingly complex matters.
• Complies with and upholds company expectations including policies, procedures, industry regulations, department goals and business strategy.
• Politely gives consistent, timely and accurate information and finds answers when unsure.
• Responsible for working effectively as a collaborative team player.
• Fully complies with all applicable rules, regulations, laws and policies, and conducts themselves with highest levels of integrity and honesty.
• Promotes outstanding customer relations.
• Performs all other duties as assigned.

Benefits

• Company Paid Medical Insurance with buy up options for dependents and coverage levels.
• Affordable Dental & Vision Insurance
• Company Paid Life Insurance
• Wide Variety of Voluntary Insurance Options
• Retirement Options
• Employee Assistance Program
• Unlimited Access to National and Local Discounts
• Employee Dining Discount
• Robust Employee Recognition Program
• Health & Wellness Program
• Growth Opportunities
• PTO Schedules That Promote Work/Life Balance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees