Executive Casino Host

Caesars Entertainment•Danville, VA

19h

About The Position

Uphold Caesars Entertainment’s business objectives, ethics, and values in alignment with the Code of Commitment and Mission, Vision, and Values. Generate casino revenue by developing VIP accounts and maximizing existing revenue streams through database utilization and creative marketing initiatives. Build loyalty among VIP guests using effective relationship‑building, marketing, and upscale sales techniques. Maintain consistent contact with VIP players through phone calls and in‑person interactions to achieve gaming revenue goals set by management. Utilize transportation resources to support guest needs. Participate in special events, social functions, and guest‑facing activities. Anticipate and respond to guest needs, including transportation, accommodations, and itinerary support. Coordinate with internal partners (Gaming, Hotel, Food & Beverage, etc.) to ensure seamless delivery of pre‑trip and on‑property experiences. Establish, coordinate, and lead VIP events both on and off property. Handle difficult guest situations professionally, calmly, and with sound judgment. Exercise comping authority within established guidelines. Comply with all applicable laws, regulations, and company policies while demonstrating the highest level of integrity. Support internal clients and maintain strong working relationships across departments. Identify opportunities to improve efficiency, service delivery, or business outcomes. Communicate program updates and changes to relevant stakeholders. Monitor progress on initiatives and maintain awareness of existing and upcoming products or services. Stay informed on industry trends, market developments, and competitor activities. Continue developing skills to manage increasingly complex guest and business needs. Provide accurate, timely information and seek answers when needed. Adhere to all regulatory, departmental, and company policies and procedures.

Responsibilities

Uphold Caesars Entertainment’s business objectives, ethics, and values in alignment with the Code of Commitment and Mission, Vision, and Values.
Generate casino revenue by developing VIP accounts and maximizing existing revenue streams through database utilization and creative marketing initiatives.
Build loyalty among VIP guests using effective relationship‑building, marketing, and upscale sales techniques.
Maintain consistent contact with VIP players through phone calls and in‑person interactions to achieve gaming revenue goals set by management.
Utilize transportation resources to support guest needs.
Participate in special events, social functions, and guest‑facing activities.
Anticipate and respond to guest needs, including transportation, accommodations, and itinerary support.
Coordinate with internal partners (Gaming, Hotel, Food & Beverage, etc.) to ensure seamless delivery of pre‑trip and on‑property experiences.
Establish, coordinate, and lead VIP events both on and off property.
Handle difficult guest situations professionally, calmly, and with sound judgment.
Exercise comping authority within established guidelines.
Comply with all applicable laws, regulations, and company policies while demonstrating the highest level of integrity.
Support internal clients and maintain strong working relationships across departments.
Identify opportunities to improve efficiency, service delivery, or business outcomes.
Communicate program updates and changes to relevant stakeholders.
Monitor progress on initiatives and maintain awareness of existing and upcoming products or services.
Stay informed on industry trends, market developments, and competitor activities.
Continue developing skills to manage increasingly complex guest and business needs.
Provide accurate, timely information and seek answers when needed.
Adhere to all regulatory, departmental, and company policies and procedures.